Service Parts Manager

Fleetpride; Albany (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

FleetPride is the nation’s largest distributor of heavy-duty parts and service in the independent aftermarket. We seek a Counter Parts Sales Representative in Albany, GA to assist customers by phone or in person, matching needs with available parts and generating profit through expert product knowledge.

You will train new staff, locate parts from warehouses, handle warranty items, greet walk-in customers promptly, and close invoices at day’s end.

Qualifications

• Minimum of two years of sales experience, heavy-duty parts preferred.
• Valid driver’s license with a clean driving record.

Responsibilities

• Help determine and obtain heavy-duty parts for customers by phone or in person.
• Suggest the sale of related parts to provide full-service solutions.
• Locate and obtain ordered parts for customers from the central warehouse or another branch.
• Train new Counter Parts Sales Representatives on procedures and policies.
• Follow up to ensure results and provide ongoing training.
• Determine sales price for customers in line with company procedures.
• Handle warranty or defective parts per company procedures.
• Write up approved charge sales per procedures.
• Process approved credits for returns and ensure catalogs are current.

Skills

Active Listening

Communicating

Time Management

Reading Comprehension

Persuasion

Service Orientation

Lift up to 50 lbs

Oral Expression

Oral Comprehension

Written Comprehension

Written Expression

Problem Sensitivity

Deductive Reasoning

Education

High School Diploma, GED, or High School Equivalence Certificate

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

GENERAL JOB DESCRIPTION

To service customers by phone or in person through the sale of heavy-duty parts in accordance with identified customer needs and parts availability in order to generate profit for FleetPride. This position requires substantial knowledge of the products sold and includes training new employees on counter parts sales procedures.

DUTIES & RESPONSIBILITIES

• Help determine and obtain heavy-duty parts for customers as requested by phone or in person.
• Suggest the sale of related parts to provide full-service solutions.
• Locate and obtain ordered parts for customers from the central warehouse or another branch.
• Train new Counter Parts Sales Representatives on proper procedures, selling methods, and company policies.
• Follow up to ensure results are achieved and provide ongoing training.
• Determine the sales price for customers for each sale in accordance with company procedures.
• Handle warranty or defective parts for customers in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customers when merchandise is returned.
• Maintain the confidentiality of pricing lists and structures as required by company procedures.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with product catalogs.
• Ensure all walk-in customers are greeted immediately and that an associate offers assistance within two minutes.
• Close out all invoices at the end of the day and deposit earnings.
• Utilize non-selling and non-servicing time by studying catalogs and reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that the counter parts area is clean and orderly.
• Ensure that display areas encourage sales.
• Ensure that product catalogs are current.
• Discard old catalogs and replace them with new ones.

EDUCATION & Training

High School Diploma, GED, or High School Equivalence Certificate.

KNOWLEDGE & EXPERIENCE

Minimum of two years of experience in sales; heavy-duty parts sales preferred. Valid driver's license with a clean driving record.

SKILLS & ABILITIES

• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communicating: Conveying information to others in an effective manner.
• Time Management: Managing one’s time and the time of others.
• Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
• Persuasion: Persuading others to change their minds or behavior.
• Service Orientation: Actively looking for ways to help people.
• Ability to lift up to 50 lbs.
• Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
• Written Comprehension: The ability to understand information and ideas presented in writing.
• Written Expression: The ability to communicate information and ideas in writing so others will understand.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

WORKING CONDITIONS / WORK ENVIRONMENT

Exposure to inside/outside conditions, extreme temperatures (average of 100 degrees F), humid conditions, chemical hazards, vibration, equipment noise, and work in enclosed and confined spaces.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self‑motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.