Service & Parts Planner (3793)

Paycom; Mebane (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Sunlight Batteries USA seeks a Service & Parts Planner to ensure service parts availability and align demand planning with procurement and warehouse operations. You will supervise a small team to meet uptime, service levels, and cost targets across Customer Service, Operations, and Engineering.

The role emphasizes forecasting, inventory optimization, supplier collaboration, and continual improvement to deliver exceptional customer experiences.

Qualifications

• Bachelor's degree in Supply Chain Management, Business, Industrial Engineering, Operations Management, Logistics, or related field.
• 5-8 years in inventory planning, materials planning, or supply chain.
• Experience managing strategic inventory and critical service parts.
• Strong forecasting and analytical capabilities.
• Experience leading a small team of hourly/non-exempt employees.

Responsibilities

• Develop and execute inventory replenishment strategies for service parts.
• Establish stocking levels, reorder points, and safety stock parameters.
• Monitor inventory levels and identify shortages before they impact customers.
• Support warranty, repair, and customer service through inventory management.
• Coordinate with suppliers to ensure timely delivery and resolve supply issues.
• Lead cross-functional collaboration with Customer Service, Operations, Engineering, and Quality.
• Identify opportunities to improve inventory turns and reduce costs.

Skills

Forecasting

Inventory management

Leadership

Analytical skills

Communication

Education

Bachelor's degree in Supply Chain Management or related field

Tools

ERP/MRP systems

Job description

Job Details: Job Location: Mebane - Mebane , NC 27302, Position Type: Full Time, Education Level: 4 Year Degree, Travel Percentage: Negligible, Job Shift: Day, Job Category: Supply Chain, Power a Sustainable Future with Us

At Sunlight Batteries USA, we are driven by a shared purpose: to deliver innovative energy solutions that improve lives and protect the environment. Our team is passionate about advancing battery technology and energy storage systems that power industries and communities around the world.

Your Impact

We are seeking a highly motivated Service & Parts Planner to support our customers and field service operations by ensuring the right parts are available at the right time.

In this role, you will serve as a critical link between customer demand, inventory planning, procurement, and warehouse operations. Your efforts will directly impact customer satisfaction, service responsiveness, inventory optimization, and operational efficiency. Through data-driven planning and cross-functional collaboration, you will help minimize downtime, reduce inventory costs, and deliver a world-class customer experience. You will also be responsible for the direct supervision and day-to-day oversight of approximately three to four non-exempt team members, ensuring productivity, quality, safety, and operational objectives are achieved.

What You'll Do

Ensure Service Part Availability

• Develop and execute inventory replenishment strategies for service and replacement parts.
• Establish appropriate stocking levels, reorder points, and safety stock parameters.
• Monitor inventory levels and proactively identify potential shortages before they impact customers.
• Support warranty, repair, and customer service requirements through effective inventory management.

Drive Demand Planning and Forecasting

• Analyze historical consumption, customer demand trends, warranty activity, and business forecasts.
• Develop service parts forecasts that support customer and operational requirements.
• Partner with Sales, Customer Service, Operations, and Engineering to anticipate future demand.
• Continually monitor forecast accuracy and make adjustments as needed.

Manage Supplier and Procurement Activities

• Create and maintain purchase orders for service parts inventory.
• Coordinate with suppliers to ensure timely delivery and resolve supply issues.
• Expedite critical materials when necessary to support customer commitments.
• Evaluate supplier performance and collaborate on opportunities for improvement.

Support Operational Excellence

• Monitor key inventory and service performance metrics.
• Identify opportunities to improve inventory turns while maintaining high service levels.
• Reduce excess and obsolete inventory through proactive planning.
• Support inventory accuracy initiatives, cycle counts, and process standardization efforts.

Collaborate Across the Organization

• Work closely with Customer Service, Operations, Engineering, Quality, and Warehouse teams.
• Provide updates on inventory availability, lead times, and supply risks.
• Participate in continuous improvement initiatives focused on cost, quality, delivery, and customer satisfaction.
• Help develop scalable service parts processes that support company growth.

Qualifications: What You'll Bring

• Bachelor's degree in Supply Chain Management, Business, Industrial Engineering, Operations Management, Logistics, or a related field; equivalent experience may be considered.
• 5-8 years of inventory planning, materials planning, supply chain, or related experience.
• Experience managing strategic inventory and critical service parts.
• Strong forecasting, inventory management, and analytical capabilities.
• Ability to lead planning improvements and serve as a subject matter expert for service parts planning.
• Demonstrated leadership or supervisory experience with responsibility for directing the work of hourly/non-exempt employees.
• Experience coordinating daily workloads, assigning priorities, and ensuring operational goals are achieved.
• Strong communication, problem-solving, and organizational skills with the ability to effectively lead a small team.

Preferred

• Experience in a manufacturing environment.
• ERP/MRP planning system experience.
• Knowledge of inventory management, forecasting, replenishment, and supply planning principles.
• Exposure to Lean Manufacturing, Continuous Improvement, or Six Sigma methodologies.