Service & Parts Operations Assistant

Mills Automotive Group; Lancaster (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Classic CDJR Lancaster is hiring a Service & Parts Operations Assistant in Lancaster, SC. This hybrid role bridges the Service and Parts departments to ensure an exceptional customer experience while keeping the service lot moving and the warehouse organized.

The position supports the service drive, shuttle duties, lounge amenities, vehicle prep, slot logistics, parts receiving, inventory, staging, core/warranty tasks, tool room stewardship, and delivery/shuttle operations to keep operations

Qualifications

• Experience in customer service is a plus.
• Interest in automotive industry is a plus.

Responsibilities

• Guest Hospitality: Warmly greet customers arriving in the service drive and direct them to their Service Advisor.
• Shuttle Driver: Safely shuttle clients to and from their homes or workplaces while their vehicles are being serviced.
• Amenities Management: Keep the customer waiting lounge welcoming by stocking the coffee/refreshment station and maintaining cleanliness.
• Vehicle Preparation: Park incoming service vehicles in designated lot areas and pull completed vehicles back into the service drive for customer pickup.
• Valet & Detailing: Run customer and dealership vehicles through the automatic car wash; perform basic detailing or minor cosmetic touch-up work as needed.
• Fuel Management: Keep service loaners, customer vehicles, and lot vehicles fueled up.
• Diagnostic Support: Assist technicians and advisors by test‑driving service vehicles to verify customer concerns.
• Facility Maintenance: Maintain a clean shop environment by sweeping/mopping the service lane and cleaning windows and doors as needed.
• Shipping & Receiving: Accurately check in daily received parts shipments against packing slips.
• Inventory Control: Conduct routine bin counts, track inventory levels, and keep parts displays clean and organized.
• Job Staging: Pre‑pull and stage parts for upcoming scheduled service jobs to maximize technician efficiency.
• Core & Warranty Management: Oversee the parts core return process and handle warranty call‑backs/scrap parts disposition.
• Tool Room Stewardship: Keep the specialized factory tool room neat, organized, and properly inventoried.
• Hot Shot Driving: Drive the dealership delivery vehicle to deliver parts to wholesale customers and pick up urgent parts from other local dealerships

Job description

Classic CDJR Lancaster

391 Lancaster Bypass E, Lancaster, SC

Full Time

Are you a high-energy individual who loves cars, enjoys helping people, and thrives in a fast-paced environment? We are seeking a versatile Service & Parts Operations Assistant to join our team. This unique, hybrid role bridges the gap between our Service and Parts departments. You will be the ultimate team player—ensuring our customers have an exceptional experience, keeping our service lot moving efficiently, and helping our parts department maintain a highly organized warehouse.

If you are looking for a foot in the door at a premier dealership with plenty of room to learn and grow, this is the perfect position for you.

Key Responsibilities & Duties

Customer Experience & Service Lane Support

• Guest Hospitality: Warmly greet customers arriving in the service drive and direct them to their Service Advisor.
• Shuttle Driver: Safely shuttle clients to and from their homes or workplaces while their vehicles are being serviced.
• Amenities Management: Keep the customer waiting lounge welcoming by stocking the coffee/refreshment station and maintaining cleanliness.
• Vehicle Preparation: Park incoming service vehicles in designated lot areas and pull completed vehicles back into the service drive for customer pickup.

Lot Logistics & Vehicle Care

• Valet & Detailing: Run customer and dealership vehicles through the automatic car wash; perform basic detailing or minor cosmetic touch-up work as needed.
• Fuel Management: Keep service loaners, customer vehicles, and lot vehicles fueled up.
• Diagnostic Support: Assist technicians and advisors by test‑driving service vehicles to verify customer concerns.
• Facility Maintenance: Maintain a clean shop environment by sweeping/mopping the service lane and cleaning windows and doors as needed.

Parts Department & Warehouse Logistics

• Shipping & Receiving: Accurately check in daily received parts shipments against packing slips.
• Inventory Control: Conduct routine bin counts, track inventory levels, and keep parts displays clean and organized.
• Job Staging: Pre‑pull and stage parts for upcoming scheduled service jobs to maximize technician efficiency.
• Core & Warranty Management: Oversee the parts core return process and handle warranty call‑backs/scrap parts disposition.
• Tool Room Stewardship: Keep the specialized factory tool room neat, organized, and properly inventoried.
• Hot Shot Driving: Drive the dealership delivery vehicle to deliver parts to wholesale customers and pick up urgent parts from other local dealerships

AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate’s video screening interview and to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer‑identified characteristics and may be used to conduct screening interviews. In the instance that AI will be used to conduct screening interviews, the AI will transcribe the interview and assist in analyzing applicant responses, including to match to employer‑identified characteristics. The employer is not replacing human decision‑making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

Classic CDJR Lancaster