Service Parts Coordinator

Milwaukee-Tool; Town of Brookfield (WI); On-site; USD 60,000 - 75,000; Full time

Job summary

Milwaukee Tool is seeking a Service Parts Coordinator to support the parts lifecycle, collaborating with global Engineering, Quality, Product Marketing, and Supply Chain to ensure parts are correct, in stock, and ready for launches.

The role emphasizes data accuracy, cost and pricing management, and timely reporting in a fast-paced environment, with occasional travel and a focus on performance metrics.

Qualifications

• Bachelor’s degree in Engineering, Supply Chain, Business Administration, Marketing, or related field.
• 1–3 years in product service, product development, supply chain, or related field.
• Strong organizational and analytical skills.
• Proficient in MS Office; ERP experience a plus.

Responsibilities

• Support Service Part Project Leaders in developing and reviewing Service Parts Lists.
• Coordinate with Engineering, Quality, Product Marketing to forecast buy quantities.
• Create and update service part quotes and pricing for partners and customers.
• Ensure accuracy of service part master data and related costs/pricing.
• Analyze inventory and support service parts availability at launches.
• Report on service parts performance and KPI positions.

Skills

Organizational skills

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

Education

Bachelor's degree

Tools

Excel

PowerPoint

Oracle ERP

Job description

Service Parts CoordinatorJob Description:Service Parts Coordinator:Milwaukee Tool product service is a key competitive advantage with high customer expectations. The Service Parts Coordinator plays a major role in meeting those customer expectations and maintaining that advantage. Working with a broad range of global, cross-functional teams, the Service Parts Coordinator supports the maintenance and management of service parts throughout the product's lifecycle, with the ultimate goal of ensuring Milwaukee Tool has the right parts, in the right place, at the right time, at the right costs.Duties and ResponsibilitiesSupport Service Part Project Leaders in the development and review of Service Parts Lists to help ensure accuracy, thoroughness, and on-time completionWork with Engineering, Quality, Product Marketing, and others to establish recommended first-year forecasts and initial buy quantities for service partsCoordinate with global Sourcing and Manufacturing teams to create and update service part quotes and pricing for internal partners and external customersWork with the Master Data Team to ensure service part item master data is accurate and completeCoordinate with Supply Chain, Global Manufacturing & Operations, Product Management, and others to ensure that service parts are in stock and service-ready in time for finished good product launchesReview product changes with Engineering to determine impact to related service parts, and coordinate with cross-functional teams to drive the appropriate updates and management to service part master data, costs/pricing, inventories, etc.Actively engage in project reviews as needed, to provide input, updates on assigned deliverables, etc.Support Quality initiatives, including product/process reviews, RCCM activities, mitigation and recovery proposals, etc.Support Service hubs and branches by assisting with inventory analyses, service improvement initiatives (processes, design-for-service assessments, etc.)Collaborate with Supply Chain, Finance, Distribution, and others in Excess & Obsolete activitiesOwn excess and obsolete strategies and reporting for service parts, including duration of service parts availability, balancing last time buys with inventory levels and tool replacements, and collaborating with Supply Chain, Distribution, and Finance on management of inventory reserves and dispositionUnderstand and report on overall service parts performance and/or positions, including volumes, financials, etc., relative to pre-defined KPI'sAct as key point of contact for internal teams regarding general service part information (availability, pricing, BOM details, service dates, etc.)Perform analyses and prepare required reports to support activities listed aboveAdditional tasks and responsibilities as assignedEducation and Experience RequirementsBachelor’s degree in Engineering, Supply Chain, Business Administration, Marketing, or similar areaMinimum of 1-3 years' experience in product service, product development or management, supply chain, continuous improvement, or related fieldStrong organizational skillsTechnical aptitude; knowledge of tools preferred, but not necessaryExcellent written, verbal, and interpersonal skills to support effective cross-functional collaboration and coordinationStrong analytical, problem solving, and decision-making abilitiesProficient in PC skills including MS Office (specifically PowerPoint and Excel)ERP experience is a plus! (Oracle application experience preferred)Must have the ability to react to situations quickly and perform efficiently in a fast-paced environmentTravelOccasional travel required, typically 10%-15%Travel is generally domestic and less than 1 week in duration, but occasional international travel should be expected as wellMilwaukee Tool is an equal opportunity employer.