Service Parts Coordinator

Milwaukee Tool; Town of Brookfield (WI); On-site; USD 52,000 - 75,000; Full time

Job summary

Milwaukee Tool is seeking a detail‑oriented Service Parts Coordinator to support the maintenance and management of service parts throughout the product lifecycle. You will work with global, cross‑functional teams to ensure parts are available, properly priced, and aligned with launches, with a focus on accuracy and cost effectiveness.

The role emphasizes collaboration with Engineering, Quality, Supply Chain, and Finance to forecast demand, manage master data, and optimize service part

Qualifications

• Bachelor's degree required in Engineering, Supply Chain, Business Administration, Marketing, or similar field.
• Minimum 1-3 years' experience in product service, product development or management, supply chain, continuous improvement, or related field.
• Strong organizational skills and cross-functional collaboration abilities.
• Excellent written, verbal, and interpersonal communication skills.
• Technical aptitude; familiarity with ERP systems is a plus.

Responsibilities

• Support Service Part Project Leaders in developing and reviewing Service Parts Lists for accuracy and on-time completion.
• Collaborate with Engineering, Quality, Product Marketing to determine first-year forecasts and initial buy quantities for service parts.
• Coordinate with global Sourcing and Manufacturing to create/update service part quotes and pricing.
• Ensure service part item master data is accurate and complete with the Master Data Team.
• Ensure parts are in stock and ready for launches by coordinating with Supply Chain and global operations.
• Analyze product changes with Engineering to assess impact on service parts and update related data.
• Engage in project reviews and provide updates on deliverables.
• Support Quality initiatives and service hubs with inventory analyses and process improvements.
• Work with Supply Chain, Finance and Distribution on excess/obsolete parts management.
• Report on service parts performance and KPI alignment; act as a point of contact for internal teams.

Skills

Strong organizational skills

Analytical thinking

Cross-functional collaboration

Excellent communication

Education

Bachelor's degree in Engineering, Supply Chain, Business Administration, Marketing, or similar area

Tools

PowerPoint

Excel

MS Office

Job description

Service Parts Coordinator:

Milwaukee Tool product service is a key competitive advantage with high customer expectations. The Service Parts Coordinator plays a major role in meeting those customer expectations and maintaining that advantage. Working with a broad range of global, cross-functional teams, the Service Parts Coordinator supports the maintenance and management of service parts throughout the product's lifecycle, with the ultimate goal of ensuring Milwaukee Tool has the right parts, in the right place, at the right time, at the right costs.

• Support Service Part Project Leaders in the development and review of Service Parts Lists to help ensure accuracy, thoroughness, and on-time completion
• Work with Engineering, Quality, Product Marketing, and others to establish recommended first-year forecasts and initial buy quantities for service parts
• Coordinate with global Sourcing and Manufacturing teams to create and update service part quotes and pricing for internal partners and external customers
• Work with the Master Data Team to ensure service part item master data is accurate and complete
• Coordinate with Supply Chain, Global Manufacturing & Operations, Product Management, and others to ensure that service parts are in stock and service-ready in time for finished good product launches
• Review product changes with Engineering to determine impact to related service parts, and coordinate with cross-functional teams to drive the appropriate updates and management to service part master data, costs/pricing, inventories, etc.
• Actively engage in project reviews as needed, to provide input, updates on assigned deliverables, etc.
• Support Quality initiatives, including product/process reviews, RCCM activities, mitigation and recovery proposals, etc.
• Support Service hubs and branches by assisting with inventory analyses, service improvement initiatives (processes, design-for-service assessments, etc.)
• Collaborate with Supply Chain, Finance, Distribution, and others in Excess & Obsolete activities
• Own excess and obsolete strategies and reporting for service parts, including duration of service parts availability, balancing last time buys with inventory levels and tool replacements, and collaborating with Supply Chain, Distribution, and Finance on management of inventory reserves and disposition
• Understand and report on overall service parts performance and/or positions, including volumes, financials, etc., relative to pre-defined KPI's
• Act as key point of contact for internal teams regarding general service part information (availability, pricing, BOM details, service dates, etc.)
• Perform analyses and prepare required reports to support activities listed above
• Additional tasks and responsibilities as assigned

Job Description

Service Parts Coordinator:

Milwaukee Tool product service is a key competitive advantage with high customer expectations. The Service Parts Coordinator plays a major role in meeting those customer expectations and maintaining that advantage. Working with a broad range of global, cross-functional teams, the Service Parts Coordinator supports the maintenance and management of service parts throughout the product's lifecycle, with the ultimate goal of ensuring Milwaukee Tool has the right parts, in the right place, at the right time, at the right costs.

Duties And Responsibilities

• Support Service Part Project Leaders in the development and review of Service Parts Lists to help ensure accuracy, thoroughness, and on-time completion
• Work with Engineering, Quality, Product Marketing, and others to establish recommended first-year forecasts and initial buy quantities for service parts
• Coordinate with global Sourcing and Manufacturing teams to create and update service part quotes and pricing for internal partners and external customers
• Work with the Master Data Team to ensure service part item master data is accurate and complete
• Coordinate with Supply Chain, Global Manufacturing & Operations, Product Management, and others to ensure that service parts are in stock and service-ready in time for finished good product launches
• Review product changes with Engineering to determine impact to related service parts, and coordinate with cross-functional teams to drive the appropriate updates and management to service part master data, costs/pricing, inventories, etc.
• Actively engage in project reviews as needed, to provide input, updates on assigned deliverables, etc.
• Support Quality initiatives, including product/process reviews, RCCM activities, mitigation and recovery proposals, etc.
• Support Service hubs and branches by assisting with inventory analyses, service improvement initiatives (processes, design-for-service assessments, etc.)
• Collaborate with Supply Chain, Finance, Distribution, and others in Excess & Obsolete activities
• Own excess and obsolete strategies and reporting for service parts, including duration of service parts availability, balancing last time buys with inventory levels and tool replacements, and collaborating with Supply Chain, Distribution, and Finance on management of inventory reserves and disposition
• Understand and report on overall service parts performance and/or positions, including volumes, financials, etc., relative to pre-defined KPI's
• Act as key point of contact for internal teams regarding general service part information (availability, pricing, BOM details, service dates, etc.)
• Perform analyses and prepare required reports to support activities listed above
• Additional tasks and responsibilities as assigned

Education And Experience Requirements

• Bachelor's degree in Engineering, Supply Chain, Business Administration, Marketing, or similar area
• Minimum of 1-3 years' experience in product service, product development or management, supply chain, continuous improvement, or related field
• Strong organizational skills
• Technical aptitude; knowledge of tools preferred, but not necessary
• Excellent written, verbal, and interpersonal skills to support effective cross-functional collaboration and coordination
• Strong analytical, problem solving, and decision-making abilities
• Proficient in PC skills including MS Office (specifically PowerPoint and Excel)
• ERP experience is a plus! (Oracle application experience preferred)
• Must have the ability to react to situations quickly and perform efficiently in a fast-paced environment

Travel

• Occasional travel required, typically 10%-15%
• Travel is generally domestic and less than 1 week in duration, but occasional international travel should be expected as well

Milwaukee Tool is an equal opportunity employer.