Service Parts Coordinator

Vytex Windows; Laurel (MD); On-site; USD 42,000 - 66,000; Full time

Job summary

Vytex Windows in Laurel, MD is seeking a Service Parts Coordinator to join our Ordering department. You will prepare quotes, verify warranty eligibility, and enter service part orders with high accuracy, supporting multiple stakeholders.

The ideal candidate is detail-oriented, organized, and comfortable working cross-functionally with Service, Manufacturing, and Customer Service to resolve discrepancies and maintain smooth parts supply.

Qualifications

• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to learn technical product knowledge.
• Analytical and problem-solving abilities.
• Able to interpret manufacturing specifications.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating with multiple departments.
• Positive attitude and customer service focus.

Responsibilities

• Prepare accurate service parts quotes by researching original orders, product specs, and service requests.
• Review service requests against original manufacturing orders to determine warranty eligibility and whether replacement parts are chargeable.
• Enter service parts orders with high accuracy while maintaining turnaround times.
• Provide quoting support for ProVia products and other lines.
• Collaborate with Service, Manufacturing, and Customer Service to resolve discrepancies and questions.
• Identify missing service part configurations in FeneVision and coordinate with IT to create new part records.
• Build and maintain understanding of Vytex products, components, processes, and service part applications.
• Perform additional projects and responsibilities as assigned.

Skills

Attention to detail

Organizational skills

Customer service

Communication

Learning ability

Analytical thinking

Team collaboration

Tools

FeneVision

Job description

We are an established window manufacturing and installation company since 1988 looking for a Service Parts Coordinator at our main facility in Laurel, MD. We are committed to providing exceptional customer service that's second to none in the industry as well as providing a great workplace.

The Service Parts Coordinator plays an important role in ensuring the success of the Vytex Windows Ordering department. The Coordinator will be someone who is highly organized, detail-oriented, and extremely customer service-oriented. The typical schedule for this position is Monday-Friday 7am-4pm, with occasional overtime required during our peak seasons.

Key Responsibilities

• Prepare accurate service parts quotes by researching original orders, product specifications, and service requests.
• Review service requests against original manufacturing orders to determine warranty eligibility and whether replacement parts are chargeable.
• Enter service parts orders with a high degree of accuracy while maintaining established turnaround times.
• Provide quoting support for ProVia products and other specialty product lines.
• Collaborate closely with Service, Manufacturing, and Customer Service departments to resolve order discrepancies and technical questions.
• Identify missing service part configurations within FeneVision and coordinate with the IT department to establish new part records.
• Continuously build and maintain a comprehensive understanding of Vytex products, components, manufacturing processes, and service part applications.
• Perform additional projects and responsibilities as assigned.

Qualifications

• Exceptional attention to detail with a proven ability to produce highly accurate work.
• Strong organizational and time management skills with the ability to prioritize multiple projects simultaneously.
• Ability to learn and retain a large amount of technical product knowledge.
• Strong analytical and problem-solving abilities.
• Comfortable interpreting manufacturing specifications and product configurations.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with multiple departments.
• Positive attitude with a commitment to providing outstanding customer service.

Preferred Experience

• Order entry, quoting, or customer service experience required.
• Manufacturing experience preferred.
• Window and door industry experience is strongly preferred.
• Purchasing or vendor management experience is a plus.
• Experience using ERP or manufacturing software systems (FeneVision experience is a plus).
• Comfortable converting fractions to decimals and decimals to fractions.
• Typing speed of 50+ WPM with proficiency using a 10-key keypad.
• Advanced proficiency with Microsoft Outlook, Excel, and Teams.