Service Supervisor, Mission Viejo (2nd shift)

Lucid Motors; Mission Viejo (CA); On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Equity program

Cash incentive program

Job summary

Lucid Motors in Mission Viejo, CA is seeking a Service Center Supervisor for 2nd shift to lead the service team, drive customer satisfaction, and ensure efficient operations at the Lucid Service Center. The role focuses on hands-on supervision, performance coaching, and process improvement across advisors, technicians, and service staff.

You will manage work orders, schedules, training, and compliance with industry standards while delivering the best possible customer experience and maintaining

Qualifications

• Automotive service experience including understanding KPI’s (CSI, Repair Completion Time, Days Down, PDI Turnaround)
• Learning agility and willingness to take on more responsibility to grow into management
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Advanced ability to use basic computer applications and learn proprietary DMS software
• Willingness to travel on an as-needed basis
• Valid driver’s license with minimal suspensions in the past year and Lucid Training on hire

Responsibilities

• Manage and develop Service Team members and day-to-day service operations, including customer interactions, reporting, and repairs
• Evaluate performance of each employee and provide feedback to drive results
• Involved in selection, training, and development of service staff to ensure timely filling of positions
• Support and provide follow-up for all training
• Ensure the team delivers the highest level of Lucid customer experience
• Manage timecards and schedules for service center staff
• Address client concerns promptly and professionally
• Perform quality control checks on repaired vehicles
• Maintains knowledge of industry standards and department compliance
• Delegate service tasks and ensure on-time repair completion
• Assist with administrative tasks and HR collaboration
• Adhere to safety and process improvements in a fast-moving environment
• Travel as needed for job requirements

Skills

Automotive service experience

Learning agility

People leadership

Customer service excellence

Communication skills

Self-starter

Process improvement

Computer literacy

DMS software familiarity

Driver's license

Education

AA/BS in Automotive Technology or Business Management

ASE Certifications

EPA 609 Certification

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Service Center Supervisor, 2nd Shift is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing a team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing), back end (technicians) and operations management. This role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities:

• Managesand develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
• Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results
• Will be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner
• Support, implement and provide follow‑up for all training
• Participate in meetings, workshops and other learning opportunities
• Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors
• Manage timecards and schedules for service center team members
• Address any client concerns or complaints quickly and professionally
• Develop a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance
• Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time
• Monitor employee work and provide guidance, ongoing training, and development as needed
• Perform quality control checks on vehicles once repairs have been completed
• Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Supervisor
• Assist with or perform administrative tasks
• Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• Other duties as assigned

Qualifications:

• Automotive service experience including understanding various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
• Learning agility
• Willingness to take on more responsibility to learn and develop into management position
• A self-starter with curiosity and desire to review processes and execute changes
• Gain knowledge of company policies, protocols, and process
• Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
• Verifiable track record of excellence in Customer Service
• Willingness to assist on repairs on an as needed basis
• Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
• Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment
• Assist in building a world‑class team from the ground up
• Ability to analyze and interpret internal reports
• Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to travel on an as-needed basis
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM specific EV experience and training
• ASE Certifications
• EPA 609 Certification

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation Range

• Base Pay Range (hourly): $97,700—$134,310 USD

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a401(k) retirementplan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility

If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com.

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