Parts Advisor, Millbrae

Lucid Motors; Millbrae (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Lucid Motors is seeking a Parts Advisor (back counter) to oversee parts operations at the service center, ensuring top customer satisfaction while maximizing ROI through inventory management.

You will handle inventory control, order parts, and assist service advisors with accurate parts searches and estimates. A forklift certification is preferred, with full-time hours including weekends during busy periods.

Qualifications

• 2–5 years as a Service Parts Advisor with a track record of dispatching parts to technicians

Responsibilities

• Effectively manage parts inventory by anticipating business needs to optimize operations
• Maintain an accurate parts inventory control system with perpetual and annual inventories
• Order inventory and special-order parts for repairs
• Receive parts orders and stock them efficiently in designated storage areas
• Manage parts transfers between Lucid Service locations when applicable
• Generate parts estimates for customers, insurance companies, or internal fleet vehicles
• Stay up to date on part revision changes and refresh local inventory
• Achieve and maintain a high First Time Fill Rate (FTFR) for the Parts Department
• Organize and oversee parts warranty returns in system and physically
• Interpret automotive terminology for precise parts searches in catalog
• Promote sales of accessories per Lucid guidelines
• Other duties as assigned

Skills

Parts inventory management

Customer service

Parts catalog search

Forklift certification

Independent decision making

Microsoft Office

Attention to detail

Communication skills

Physical stamina

Education

AA/BS in Automotive Technology or Business Management

Tools

DMS software

Job description

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

The Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations.

The Role

• Effectively manage parts inventory byanticipatingand addressing business needs tooptimizeoperations
• Maintainsan accurateand effective parts inventory control system that includes perpetual and annual inventories
• Order inventory and special-order parts for repairs
• Receive parts orders and stock them efficiently in designated storage area or assigned bins
• Effectively manages parts transfers from one Lucid Service location to another if applicable
• Generates parts estimates for customers, insurancecompaniesor internal fleet vehicles to be sold by service advisor
• Stay up to date on latest part revision changes and refresh local inventory accordingly
• Achieve andmaintaina high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuringtimelyandaccurateservice
• Organize and oversee parts warranty returns, both in the system and physically
• Interpret and understand automotive terminology, enablingaccurateand efficient part searches within the catalog allowing for precise parts ordering
• Promote sales of accessories according to Lucid guidelines
• Other duties as assigned

Qualifications

• 2 – 5 years of experience as a Service Parts Advisor (back counter), with a strongtrack recordof efficiently dispatching parts to technicians in the shop to support seamless operations
• Proficiencyin parts catalog search for specific repair needs
• Willingness to obtain forklift certification,demonstratinga commitment to safety and operational efficiency in the workplace
• Ability to work independently and maketimelydecisions in a fast-paced environment, effectively minimizing downtime on repairs
• Excellent organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to lift 50 lbs.
• Standing, walking, and bending for extended periods of time
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must havemaintaineda Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• PreviousOEM Parts training

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process, please contact us atTA-Operations <@> lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Compensation & Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, aredeterminedbased on individual performance, role scope, market considerations, and overall company results,in accordance withthe terms of the applicable plans.