Service Advisor, San Jose

Lucid Motors; San Jose (CA); Hybrid; USD 85,411,000 - 120,127,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k) retirement plan

Equity program

Job summary

Lucid Motors is seeking a Service Advisor in San Jose to deliver exceptional customer service throughout the service process. You will greet clients, consult with technicians, document concerns, and explain repair options with clear cost estimates.

You will track vehicles through maintenance and ensure quality before return to customers. Qualified candidates have 2–5 years in a service-advisor role, strong interpersonal skills, and proficiency with MS Office and DMS software.

Qualifications

• 2-5 years of automotive service advisor or front-of-house experience.
• Excellent interpersonal skills with a patient demeanor.
• Ability to document details clearly for smooth workflow.
• Ability to explain automotive terms to customers of varying knowledge.
• Proficiency with Microsoft Office and proprietary DMS software.

Responsibilities

• Inform clients throughout the service experience from first contact to vehicle handover.
• Conduct inspections and check-in processes for customer vehicles, reporting any damage.
• Check in new vehicles and document transport damage on PDI vehicles for BOL accuracy.
• Coordinate loaner agreements and Lyft rides when needed.
• Uphold the CSI KPI and ensure customer satisfaction with services.
• Review work orders for accurate documentation and time punches.
• Address warranty claim rejections promptly to maintain efficiency.
• Collect signatures for service authorization and invoices via DocuSign and collect payments.
• Explain repairs to customers to ensure understanding and satisfaction.
• Greet service clients and answer questions; direct calls and messages as needed.
• Perform final QC to ensure Lucid standards before delivery.
• Other duties as assigned.

Skills

Automotive customer service

Problem-solving

Documentation & communication

Explain automotive terms

Microsoft Office proficiency

DMS software proficiency

Education

AA/BS in Automotive Technology

AA/BS in Business Management

Tools

Microsoft Office

DMS software

Job description

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

As a Service Advisor at Lucid, you willbe responsible forproviding excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process. You will greet clients promptly, consult with technicians, accurately document client concerns for diagnosis and repair, and explain all service options to clients, including time and cost estimates. You will also track all client vehicles through the maintenance and repair process, ensuring that work done meets Lucid's quality standards before vehicles are returned to clients.

Responsibilities:

• Ensure clients are informed throughout the service experience frominitialcontact to vehicle handover
• Conduct comprehensive inspections and thorough check-in processes for customer vehicles,identifyingand reporting any damage or visible wear
• Check in new vehicles and document transport damage on PDI vehicles, ensuringaccuratenotation on the Bill of Lading (BOL) and processing through internal channels for proper documentation
• Manage andfacilitateloaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience
• Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided
• Review and revise work orders after technicians and detailers complete their tasks, guaranteeingaccuratedocumentation and precise time punches in alignment with corresponding labor operations
• Promptly address and correct any warranty claim rejections within the establishedtimeframetomaintainoperational efficiency and customer satisfaction
• Responsible foracquiringcustomers signatures for service authorization and service invoice viaDocuSignand collecting payment for customer pay repairs
• Explanation of invoice to customers of repairs preformed to ensure correct understanding of completed work and that all concerns have been address to customer satisfaction
• Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed
• Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step
• Other duties as assigned

Qualifications:

• 2-5 yearspreviousautomotive experience and training in a Service Advisor or Front of House customer facing role
• Excellent interpersonal skills with a compassionate and patient demeanor
• Problem-solving and creative thinking skills
• Ability to articulate and document details to ensure smooth workflow
• Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge
• Proficiencyin computer applications such as Microsoft Office as well as learn proprietary DMS software
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must havemaintaineda Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (hourly)

$30 - $41 USD

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, aredeterminedbased on individual performance, role scope, market considerations, and overall company results,in accordance withthe terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process, please contact us atTA-Operations <@> lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice .