Service & Parts Advisor

Ilderton Conversion Charleston; North Charleston (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Ilderton Conversion Charleston is seeking a personable and detail-oriented Service and Parts Advisor to join our family-owned dealership, specializing in mobility vans and adaptive vehicle solutions. You'll be the main contact for customers, helping schedule service, coordinate repairs, and order parts tailored to mobility needs.

You will verify parts, keep customers informed about vehicle status, and translate technical recommendations into clear value, emphasizing the why behind the what.

Qualifications

• Minimum high school diploma; automotive exposure a plus.
• Experience communicating with customers about service needs and repairs.
• Familiarity with scheduling, parts logistics, and upsell opportunities.

Responsibilities

• Greet customers and assess service needs (in person, by phone, or email).
• Write accurate work orders reflecting concerns and upsell opportunities.
• Identify additional services based on vehicle condition and history.
• Explain technical recommendations clearly to customers to justify value.
• Prioritize high-margin work and schedule to maximize bay efficiency.
• Assist Service and Parts Manager with administrative tasks.
• Coordinate service scheduling and communicate changes to customers and staff.
• Pickup parts from local vendors as needed.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Organization

Education

High school diploma or equivalent

Technical or automotive training (preferred)

Tools

Dealership management software

Parts ordering software

Job description

Overview:

We are looking for a personable and detail-oriented Service and Parts Advisor to join our family-owned dealership specializing in mobility vans and adaptive vehicle solutions. In this role, you'll be the key point of contact for our customers, helping them schedule service, coordinate repairs, and order parts tailored to their mobility needs. You'll ensure accuracy and efficiency in every step, from verifying parts to keeping customers informed about their vehicle’s status. If you enjoy problem-solving, providing excellent customer service, and making a difference in people’s daily lives, this is a rewarding opportunity to grow your career while helping our customers stay safe and mobile.

Responsibilities:

• Greet customers professionally and assess their vehicle service needs (walk-in, phone and email.)
• Write accurate, detailed work orders that reflect both customer concerns and opportunities for up-sell.
• Identify and recommend additional services based on vehicle condition, maintenance history, and technician inspection.
• Translate tech recommendations into clear value for the customer - sell the why, not just the what.
• Prioritize high-margin work and schedule jobs to minimize idle tech hours and maximize bay efficiency.
• Assist Service and Parts Manager with administrative tasks.
• Assist with Service scheduling; communicating changes promptly to customers, technicians and managers.
• Pick up parts from local vendors, as needed.

Qualifications:

• Previous experience as a Service Advisor, Parts Advisor, or in a related automotive role preferred
• Knowledge of automotive systems; experience with mobility vans or adaptive vehicle equipment a plus
• Strong communication and customer service skills with the ability to explain technical information clearly
• Detail-oriented with strong organizational and multitasking abilities
• Proficient with dealership management systems, service scheduling, and parts ordering software
• Ability to work collaboratively with technicians, vendors, and customers to ensure timely service and accurate parts fulfillment
• Valid driver’s license with a clean driving record
• High school diploma or equivalent required; additional technical or automotive training preferred
• Must be able to lift parts weighing up to 50lbs.
• Requires sitting for extended periods of time and frequent phone communication.

Ilderton Conversion Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.