Service Parts Administrator

Winnebago Industries; Forest City (IA); On-site; USD 25,000 - 36,000; Full time

Job summary

Winnebago Industries, Inc. is seeking a Parts Coordinator to ensure the correct parts are available for all customer service appointments. You will collaborate with service advisors, technicians, and suppliers and utilize online catalogs, BOMs, and blueprints.

Familiarity with the Winnebago mainframe, Salesforce, and Dynamics 365 is a plus, helping to streamline orders and parts pricing for estimates and repairs.

Qualifications

• Strong communication skills to coordinate with service advisors, technicians, suppliers and customers.
• Ability to read blueprints and understand parts requirements for repairs.
• Familiarity with Winnebago mainframe, Salesforce and D365 is a plus.

Responsibilities

• Maintain good working relationship with RV technicians and suppliers.
• Assist technicians with parts needed to complete repairs on customer coaches.
• Use online parts resources to find correct parts for repairs.
• Supply technicians with requested blueprints and diagrams.
• Determine sourcing timeline to have parts available for appointments.
• Begin researching and ordering parts six weeks in advance of appointment date.
• Order all NPN parts for assigned work orders and track deliveries.
• Coordinate with Factory Service buyer to ensure correctly numbered parts are ordered.
• Obtain parts price and availability for estimates (insurance and retail).
• Order shop tools and supplies as needed.
• Keep service parts room inventory stocked with fast moving merchandise.
• Maintain accurate records for all repair work orders and inventory transactions.
• Perform periodic cycle counts to maintain 98% accuracy.

Skills

Communication

Blueprint reading

Tools

Winnebago mainframe

Salesforce

Dynamics 365

Job description

Primary Objective Of Position

Ensure the correct parts are here when needed for all customer service appointments. This requires good communication skills with the service advisors, technicians and both internal and external suppliers. Knowledge of online parts catalog, bill of materials and the ability to read blueprints are all necessary skills to achieve our goal of ultimate customer satisfaction. Familiarity with the Winnebago mainframe, Salesforce and D365 area a plus.

Primary Objective Of Position

Ensure the correct parts are here when needed for all customer service appointments. This requires good communication skills with the service advisors, technicians and both internal and external suppliers. Knowledge of online parts catalog, bill of materials and the ability to read blueprints are all necessary skills to achieve our goal of ultimate customer satisfaction. Familiarity with the Winnebago mainframe, Salesforce and D365 area a plus.

Major Areas Of Accountability

• Maintain a good working relationship with all RV technicians, and both internal and external suppliers
• Assist technicians with all parts needed to complete their repairs on our customer coaches
• Use our online parts resources to find the correct parts needed for all repairs
• Supply technicians with requested blueprints and diagrams
• Determine how to source requested parts and get them to the RV technicians in a timely fashion
• Begin researching and ordering parts six weeks in advance of the appointment date to ensure all parts are here for customer appointments. This will minimize the time their coaches are down for repairs and maximize shop revenue by enabling more coaches to flow through the shop
• Order all NPN parts for their assigned work orders and follow up and maintain these orders to ensure they are delivered when promised
• Coordinate with the Factory Service buyer to make sure part numbered parts are ordered, and keep technicians and Service Advisors aware of the progress of these orders
• Obtain parts price and availability for estimates, both insurance and retail
• Order shop tools and supplies as needed
• Keep factory service parts room inventory stocked with fast moving merchandise to maximize profits and save valuable shop repair time
• Maintain accurate records for all customer repair work orders, making sure all parts are issued correctly
• Maintain accurate records for all inventory transactions
• Perform periodic cycle counts of inventory to ensure a minimum of 98% accuracy