Service Parts Administrator

Winnebago Industries Inc; Forest City (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Winnebago Industries Inc is seeking a Service Parts Administrator in Forest City, IA to ensure the right parts are on hand for customer service appointments. The role requires clear communication with service staff and suppliers, familiarity with online catalogs, bill of materials, and the ability to read blueprints.

The position involves coordinating orders, researching part price and availability, and maintaining accurate records and inventory control to maximize shop efficiency and customer

Qualifications

• Excellent communication with service advisors, technicians and suppliers.
• Ability to read blueprints and understand technical diagrams.
• Familiarity with online parts catalogs, BOMs and part pricing.

Responsibilities

• Maintain relationships with RV technicians and suppliers.
• Assist technicians with parts for repairs on customer coaches.
• Use online resources to identify correct parts for repairs.
• Provide technicians with blueprints and diagrams.
• Source parts and ensure timely delivery for appointments.
• Plan six weeks in advance to minimize downtime and maximize shop revenue.
• Order NP N Parts for work orders and track deliveries.
• Coordinate with Factory Service buyer on part-numbered parts and progress updates.
• Obtain part price/availability for estimates (insurance and retail).
• Order shop tools and supplies as needed.
• Keep parts room stocked with fast-moving items.
• Maintain accurate records for all repair work orders and inventory transactions.
• Conduct cycle counts to maintain 98% accuracy.

Skills

Communication

Blueprint reading

Parts catalog knowledge

Tools

Salesforce

D365

Winnebago mainframe

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Parts Administrator

Service Center Full Time Indirect Forest City, IA, US

2 days ago Requisition ID: 2812

Primary Objective of Position:

Ensure the correct parts are here when needed for all customer service appointments. This requires good communication skills with the service advisors, technicians and both internal and external suppliers. Knowledge of online parts catalog, bill of materials and the ability to read blueprints are all necessary skills to achieve our goal of ultimate customer satisfaction. Familiarity with the Winnebago mainframe, Salesforce and D365 area a plus.

Major Areas of Accountability:

• Maintain a good working relationship with all RV technicians, and both internal and external suppliers
• Assist technicians with all parts needed to complete their repairs on our customer coaches
• Use our online parts resources to find the correct parts needed for all repairs
• Supply technicians with requested blueprints and diagrams
• Determine how to source requested parts and get them to the RV technicians in a timely fashion
• Begin researching and ordering parts six weeks in advance of the appointment date to ensure all parts are here for customer appointments. This will minimize the time their coaches are down for repairs and maximize shop revenue by enabling more coaches to flow through the shop
• Order all NPN parts for their assigned work orders and follow up and maintain these orders to ensure they are delivered when promised
• Coordinate with the Factory Service buyer to make sure part numbered parts are ordered, and keep technicians and Service Advisors aware of the progress of these orders
• Obtain parts price and availability for estimates, both insurance and retail
• Order shop tools and supplies as needed
• Keep factory service parts room inventory stocked with fast moving merchandise to maximize profits and save valuable shop repair time
• Maintain accurate records for all customer repair work orders, making sure all parts are issued correctly
• Maintain accurate records for all inventory transactions
• Perform periodic cycle counts of inventory to ensure a minimum of 98% accuracy