Service Order Manager (Fort Wainwright)

WinnCompanies; Badger (AK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health coverage

Retirement plan

Tuition reimbursement

Professional development

Flexible work options

Job summary

WinnCompanies is seeking a Service Order Manager for Fort Wainwright, AK to oversee service orders, preventive maintenance, and a team of 15-20 staff across communities. You will coordinate internal and contracted work, ensure safety, and align with Housing Services policies.

Responsibilities include coaching, scheduling, and reporting on maintenance activities, with a focus on meeting budget and service quality targets. A Real ID compliant credential and driving record are required.

Qualifications

• Minimum 1-3 years of supervisory/management experience.
• Experience with Yardi property management software.

Responsibilities

• Scope, schedule, and coordinate service order work using Yardi tools.
• Diffuse customer concerns and follow through to resolution.
• Supervise 15-20 employees and oversee a maintenance team.
• Ensure compliance with Housing Services and Military Partner policies.
• Generate and review weekly/monthly maintenance reports and manage budget.

Skills

Leadership

Staff management

Yardi software

Customer service

Communication

Education

High School diploma or GED

Tools

Yardi

MS Office

Job description

At WinnCompanies, our work starts with people — the residents who call our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning owner, developer, and manager of high-impact, mixed-income apartment communities, we are proud to be one of the nation’s leading managers of multifamily housing and one of the largest operators of affordable housing communities.

We bring together people who care about quality housing, meaningful service, and making a difference every day. Through our innovative resident services platform and commitment to exceptional communities, we offer career opportunities for individuals who want their work to create lasting impact.

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

About The Opportunity

WinnCompanies is searching for a Service Order Manager to join our team at North Haven Communities, a military housing community located at Fort Wainwright, AK.

In this role, you will be responsible for assisting the Director of Facilities (DOF) in ensuring maintenance standards for service orders and preventive maintenance are achieved and sustained at all communities within the project company. This role will oversee the Service Order Maintenance Department.

Responsibilities

• Scope, schedule, and coordinate service order work (internal and contracted). Utilize the Yardi tools to manage service orders.
• Address and diffuse customer concerns and escalation, including appropriate follow up, parts scheduling, contractor scheduling, and follow through to resolution.
• Participate in hire, termination, performance management, and progressive discipline in coordination with DOF and HR. Train, coach, and mentor team members.
• Schedule and adjust technician's daily workload.
• Assist coordination of technician training, truck stock inventories, and employees.
• Ensure that all Housing Services and Military Partner policies, procedures, standards, and reporting requirements are effectively communicated to employees, adhered to, and properly implemented and delivered accurately and in a timely fashion.
• Communicate daily with Maintenance department managers (COM, Dispatch, Warehouse) to ensure appropriate goals and targets are met for Service Orders.
• Ensure consistent and accurate communication between maintenance department and community/leasing offices.
• Scope, schedule, and coordinate preventive maintenance work (internal and contracted), including individual homes, playgrounds, amenities, and facilities.
• Manage scheduled curb-appeal and other work for entire project to include street-sweeping, pressure-washing, preventive maintenance, etc.
• Perform quality control checks for service request process for technician and subcontracted work to ensure time and quality expectations are met.
• Responsible for meeting outlined budgetary requirements and forecasting volume and cost overages.
• Employee and Site Safety/Environmental: Participate in site safety and environmental programs, coordinating with regional safety and environmental managers on immediate concerns and opportunities for improvement.
• Educate, monitor, and coach team members about safety and environmental requirements and standards.
• Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensure solutions are implemented by appropriate staff.
• Evaluate property damage reports and incident reports and make recommendation for future actions.
• May be responsible for duties of Service Dispatch Manager, Service Order Coordinator, Resource Manager, and Field Supervisors in their absence or as required.
• Will be responsible for direct supervision of 15-20 employees and indirect supervision of 2 to 3 employees.

Requirements

• High school diploma or GED equivalent.
• Minimum 1-3 years of previous supervisory/management experience.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with computer systems, particularly Microsoft Office applications and Yardi property management software.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Ability to comprehend and communicate complex verbal information in English to organization staff, clients, families and external customers.
• Demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use in varied situations.
• Excellent leadership and coaching skills.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications

• Vocational or technical training and/or Associate's degree.
• Minimum 3-5 years of previous work-related experience in residential or facilities maintenance.

Benefits & Perks

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible work options for eligible positions

Learn more about our benefits at https://www.winnbenefits.com.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.