Resident Services Coordinator (Fort Wainwright)

WinnCompanies; Badger (AK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) plan options with company match

Medical, Dental, & Vision plan options

Flexible Spending Account / Health & D

Hybrid/ Flexible schedules

Tuition Reimbursement and training

Employee wellbeing and commuter/parkng

Job summary

WinnCompanies is seeking a Resident Services Coordinator for its military housing team at Fort Wainwright, AK. You will coordinate requests from military families with the property management team, including move-ins, move-outs, inquiries, and enforcing community standards.

You’ll help maintain curb appeal and coordinate community activities. The ideal candidate has strong customer service, organizational, and administrative skills, with proficiency in Microsoft Office and exposure to property

Qualifications

• High school diploma or GED required.
• Less than 1 year of relevant work experience.
• Proficient with Microsoft Office Suite.
• Excellent customer service skills.
• Solid organizational and administrative skills.
• Ability to manage multiple assignments and tasks.
• This position is located at a federal facility with REAL ID access requirements.
• Preferred: Associate's degree in a business-related field.
• Preferred: Experience in property management.
• Preferred: Experience with Yardi or RealPage.

Responsibilities

• Conduct move out assessments and assess damages.
• Administer move-in paperwork and home inspections.
• Answer resident questions and resolve complaints.
• Provide prompt and courteous customer service to residents.
• Monitor curb appeal and maintain office, amenities and common areas.
• Inspect vacant homes and prepare for rent-ready status.
• Organize and execute resident events and community programs.
• Provide administrative support at the community center.
• Develop and maintain resident relations.
• Complete customer relationship management for the Resident Journey program.
• Conduct neighborhood tours and home showings.
• Maintain lease documentation and resident guide policies.

Skills

Customer service

Organizational skills

Multitasking

Office software

Education

High school diploma or GED

Tools

Yardi

RealPage

Job description

WinnCompanies is looking for a Resident Services Coordinator to join our military housing team at Fort Wainwright, AK.

In this role, you will assist and coordinate all requests from military families with the property management team, including move ins, move outs, inquiries, and community standards enforcement. The ideal candidate will also maintain curb appeal and coordinate community activities.

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Responsibilities

• Conduct move out assessments with departing residents and assess any charge for damages.
• Administer move-in paperwork and home inspections with residents.
• Answer resident questions and assists in resolving resident complaints.
• Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
• Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations.
• Responsible for completing customer relationship management requirements for the Resident Journey program.
• Conduct neighborhood tours and home showings for qualified potential residents.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
  
  

Requirements

• High school diploma or GED equivalent.
• Less than 1 year of relevant work experience.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Proficient with web-based applications and computer systems such as Microsoft Office Suite.
• Excellent customer service skills.
• Solid organizational and administrative skills.
• Ability to manage multiple assignments and tasks.
• Ability to work with a diverse group of people and personalities.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.
  
  

Preferred Qualifications

• Associate's degree in a business-related field.
• Experience in property management.
• Experience with Yardi or RealPage property management software.
  
  

Our Benefits

Regular full-time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com
  
  

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Internal candidates, please apply here: Internal Careers Hub