Service Order Manager

Facility Services Management Inc.; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Facility Services Management Inc. is seeking an experienced Service Order Manager (SOM) to oversee service orders, maintenance, repair, renovation, and construction projects within healthcare facilities in Texas.

The ideal candidate has a strong background in healthcare facilities management, hospital construction, project coordination, and government contracting, plus proven leadership and administrative skills.

Qualifications

• A minimum of five (5) years of experience in healthcare construction, renovation, maintenance, and repair project management within a hospital environment.
• Experience supervising a diversified workforce including skilled trades personnel, subcontractors, maintenance technicians, and administrative staff.
• Strong administrative experience including office management, project documentation, recordkeeping, report preparation, scheduling, data entry, and coordination of daily operations.
• Experience managing service orders, tracking work requests, maintaining project files, preparing status reports, and ensuring accurate and timely completion of administrative documentation.
• Proficiency in Microsoft Office and project tracking software; knowledge of applicable codes and standards (NFPA, EPA, OSHA, and The Joint Commission).
• CHFM or CHC certification is desirable.

Responsibilities

• Oversee Sustainment, Restoration, and Modernization (SRM) requirements and funded IDIQ projects for medical facilities.
• Plan, research, coordinate, and oversee service orders, repair projects, and construction activities.
• Review project quotes, plans, budgets, schedules, staffing requirements, and resource allocations.
• Develop Statements of Work (SOWs), cost estimates, work plans, project schedules, and subcontractor bid packages.
• Coordinate subcontractor assignments, staffing, and project activities.
• Lead preconstruction meetings and project coordination meetings with government representatives, contractors, and Facility Management personnel.
• Conduct market research, solicit bids, evaluate proposals, and coordinate contract award recommendations.
• Monitor project progress to ensure compliance with budgets, schedules, contract specifications, and quality standards.
• Provide technical guidance and resolve project-related issues.
• Coordinate required permits and approvals with Navy and Marine Corps base authorities.
• Inspect completed work to ensure compliance with workmanship and quality standards.
• Maintain accurate project records, service order documentation, and monthly progress reports.
• Communicate project status and updates to the Contract Maintenance Manager (CMM) and Assistant Contract Maintenance Manager (ACMM).

Skills

Healthcare facilities management

Construction

Project coordination

Government contracting

Supervisory experience

Microsoft Office applications

Education

CHFM certification desirable

CHC certification desirable

Tools

Microsoft Word

Excel

Outlook

Project scheduling software

Job description

We are seeking an experienced, highly organized, and motivated Service Order Manager (SOM) to oversee service orders, maintenance, repair, renovation, and construction projects within healthcare facilities.

The ideal candidate will have a strong background in healthcare facilities management, hospital construction, project coordination, and government contracting, along with proven leadership and administrative skills.

This position plays a critical role in ensuring projects are completed efficiently, on schedule, within budget, and in compliance with contractual requirements, quality standards, and applicable healthcare regulations.

Key Responsibilities:

• Manage Sustainment, Restoration, and Modernization (SRM) requirements and funded Indefinite Delivery/Indefinite Quantity (IDIQ) projects for medical facilities.
• Plan, research, coordinate, and oversee service orders, repair projects, and construction activities.
• Review project quotes, plans, budgets, schedules, staffing requirements, and resource allocations.
• Develop Statements of Work (SOWs), cost estimates, work plans, project schedules, and subcontractor bid packages.
• Coordinate subcontractor assignments, staffing, and project activities.
• Lead preconstruction meetings and project coordination meetings with government representatives, contractors, and Facility Management personnel.
• Conduct market research, solicit bids, evaluate proposals, and coordinate contract award recommendations.
• Monitor project progress to ensure compliance with budgets, schedules, contract specifications, and quality standards.
• Provide technical guidance and resolve project-related issues.
• Coordinate required permits and approvals with applicable Navy and Marine Corps base authorities.
• Inspect completed work to ensure compliance with established workmanship and quality standards.
• Maintain accurate project records, service order documentation, and monthly progress reports.
• Communicate project status and updates to the Contract Maintenance Manager (CMM) and Assistant Contract Maintenance Manager (ACMM).

Education and/or Work Experience Requirements:

• Must be technically qualified in the field of Healthcare Facilities Management and Construction, with a minimum of five (5) years of experience in healthcare construction, renovation, maintenance, and repair project management within a hospital environment.
• Must have demonstrated supervisory experience managing a diversified workforce, including skilled trades personnel, subcontractors, maintenance technicians, and administrative staff.
• Must possess strong administrative experience, including office management, project documentation, recordkeeping, report preparation, scheduling, data entry, and coordination of daily operations.
• Must have experience managing service orders, tracking work requests, maintaining project files, preparing status reports, and ensuring accurate and timely completion of administrative documentation.
• Must possess strong organizational and time management skills, with the ability to prioritize multiple projects, meet deadlines, and maintain accurate records.
• Must be proficient in Microsoft Office applications, including Word, Excel, Outlook, and other software used for project tracking, scheduling, reporting, and administrative management.
• Must have experience preparing and reviewing Statements of Work (SOWs), cost estimates, subcontractor proposals, purchase requests, and project-related documentation.
• Must be knowledgeable of applicable codes, regulations, and standards governing healthcare facility operations and maintenance (O&M), including National Fire Protection Association (NFPA), Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), and The Joint Commission (TJC) hospital accreditation requirements.
• American Society for Health Care Engineering (ASHE) Certified Healthcare Facility Manager (CHFM) or Certified Healthcare Constructor (CHC) certification is desirable.
• Must possess advanced knowledge and understanding of medical facility maintenance, repair, construction, and facilities management, including mechanical, electrical, plumbing, communications, security systems, and landscaping.
• Must have experience coordinating and overseeing multiple maintenance and construction projects to ensure compliance with contractual requirements, quality standards, schedules, and established budgets.
• Should have experience with federal government design and construction management policies and procedures, including Department of Defense (DoD) Medical Treatment Facility (MTF) design standards.
• Should have experience with government contracting and procurement processes, including bid preparation, bid solicitation, bid evaluation and selection, contract award, project inspection, acceptance and project closeout.
• Must demonstrate the ability to communicate effectively with Government representatives, Facility Management personnel, subcontractors, vendors, and internal management.
• Must have strong written and verbal communication skills, including the ability to prepare professional correspondence, technical reports, project updates, and other administrative documents.
• Must be capable of evaluating project requirements, identifying potential issues, coordinating corrective actions, and ensuring work is completed efficiently and in accordance with contract specifications.
• Must be available and reachable by Facility Management staff on a company‑issued cell phone 24 hours a day, 7 days a week, 365 days a year (24/7/365).

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must be able to lift up to 10 pounds on a regular basis and up to 50 pounds as needed. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Equal Opportunity Employer - This job description is subject to change by the employer as the needs of the employer and requirements of the job change