Service Order Dispatcher

Chugach Alaska Corporation; Del Rio (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Chugach Government Solutions is seeking a Facility Maintenance Dispatcher to manage work orders, schedule service crews, and coordinate with customers at Lauughlin AFB, Del Rio, Texas.

The role requires data entry experience, a high school diploma, and strong administrative skills. You will use NexGen and CEMS to track work, ensure timely updates, and support daily maintenance operations in a government contracting setting.

Qualifications

• Two-year data entry experience.
• High school diploma or equivalent.
• Ability to read, write, speak, and understand English.
• Strong clerical and organizational skills.

Responsibilities

• Create, receive, record, and distribute work orders to service crews upon customer requests.
• Maintain accurate records and documentation in NexGen and CEMS.
• Provide status updates and responsive customer service throughout the service process.
• Assist with daily operations, scheduling, and coordination to meet contract requirements.

Skills

Data entry

Customer service

Administrative skills

English proficiency

Education

High school diploma or equivalent

Tools

NexGen

CEMS

Job description

About Us

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields – each team member proud to serve our country with first‑class business services, while also making a difference for our Chugach shareholders.

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high‑performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right fit for you!

Position Location

Lauughlin AFB Del Rio, Texas

Job Overview

This position receives, reviews, prioritizes, and processes work requests from facility managers and customers. Responsibilities include classifying and assigning work tasks to the appropriate shop or personnel, dispatching technicians for routine, urgent, and emergency service calls, and providing status updates throughout the service process. The position maintains accurate records and documentation within maintenance management systems, investigates and analyzes work requests, prepares reports, and supports daily operational and administrative activities to ensure efficient workflow coordination and customer service support.

Responsibilities

Essential Job Duties:

• Create, receive, record, and distribute work orders to service crews upon customer's requests for service.
• Records information such as name, address, and article to be repaired or serviced.
• Schedule service call and dispatches service crew.
• Provides administrative support as needed to assist with daily operations and organizational needs.
• Assigns priority of work orders based off information provided.
• Calls or writes customers to insure satisfactory performance of service.
• Provides customer service status on requirements and inquiries.
• Dispatches craftsmen on emergency and urgent requirements.
• Keep records of service calls and work orders via NexGen and CEMS.
• Maintains accurate and detailed documentation of customer requests, status updates, service progress communications, and follow‑up discussions to ensure continuity, accountability, and effective tracking of service activities.
• Update labor using NexGen and CEMS for actual accounting cost centers.
• Participate in real world situations and exercises by following necessary checklists and notification procedures.
• Update’s facility files and makes necessary changes.
• As assigned, updates and files the warranty/guarantee requirements, update the building manager listings, and provide training for customers.
• Update’s status of direct scheduled work, updates draft work orders to planned jobs if required, updates status on planned jobs if required.
• Tracks and updates tasks from PM’s as needed.
• Generates and manages Work Clearance Request (AF Form 103).
• Ask customers to fill out customer surveys or e‑mail them to customers.
• Update spreadsheets with work order information.
• Listings for LUC's report from NexGen.
• File’s documentation in facility jackets.
• Updates NexGen for Facility Managers and Warranty Information
• Administers recurring Facility Manager training and maintains records of completion.
• Receives dig permit requests and verifies for accuracy.
• Assists with maintaining and tracking dig permit records, including initiated and completed permits and status updates.
• Hand carries work order files to other CE agencies to include SFS and MSG/CC.
• Aids EMCS
• Work with Team Leads/Managers by printing out work status report and assigning craftsmen to jobs
• Required to stay knowledgeable with the latest software programs such as NexGen, CEMS, etc. as well as any electronic devices to include computers, tablets, scanners, etc.
• Implement safety program for section.
• Perform all other work‑related duties as assigned.

Key Responsibilities:

• Timely completion and accuracy of all work.
• Working closely and harmoniously with other employees.
• Adherence to contract requirements, safety and health regulations, and company

Job Requirements

Mandatory:

• Class C Texas driver's license.
• Two‑year data entry experience.
• High school graduate or equivalent.
• Obtain and maintain a National Agency Check (NACI)
• Ability to read, write, speak, and understand English.
• Ability to deal with a variety of people in a professional and courteous manner in diversified situations
• Ability to understand and have working knowledge of hazardous, safety, and environmental warnings
• General knowledge of all maintenance and construction trades.
• Computer proficiency.
• Ability to lift up to 50 pounds.
• Excellent verbal and written communication skills.

Preferred:

• Prior experience with NexGen and CEMS work management system
• Prior radio dispatch experience
• Good interpersonal skills and ability to work well in a team environment

Working Conditions:

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.

Work may be performed both indoors and outdoors. Outdoor work is subject to extreme temperatures, noise, and inclement weather conditions and other conditions determined by the nature of the job. Tasks may be performed on uneven, inclined, hard, and can be on cement, asphalt or metal structures and surfaces.

Disclosures

Chugach Government Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.

Chugach will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email [e-mail].

Chugach Government Solutions supports pay transparency and is committed to equitable and competitive compensation practices. Compensation for this role will be determined based on factors including job responsibilities, experience, skills, internal equity, geographic location, and applicable contract requirements. Where required by law, compensation ranges will be provided to candidates during the hiring process.

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