Service Operator (Work Dispatch)

Entergy; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Entergy in New Orleans is seeking a Records Custodian responsible for maintaining and safeguarding departmental records and handling invoicing input into accounts payable systems. The role includes ensuring accurate crew time entry, vacation and illness tracking, and generating monthly reports.

The position requires strong communication, proficiency with MS Office and Entergy systems, and willingness to work extended hours and travel for storm restoration as needed.

Qualifications

• High school diploma or equivalent work experience.
• College or university degree is desired.
• Proficient in Microsoft Office applications and Entergy corporate apps (DSS, DIS, Indus, Earl, Pearl, VEA, ECOS, Service Suite, AM/FM DFM & Time and Labor).
• Familiar with CCS and company policies and procedures.
• Excellent written and oral communication with internal and external customers.
• Willing to work extended hours as needed and to travel for storm restoration.
• Self-starter with initiative and ability to learn new processes.
• Strong multitasking and teamwork capabilities.

Responsibilities

• Input departmental invoicing into accounts payable systems.
• Maintain accuracy of crew time entry, vacation, and illness records.
• Generate reports, spreadsheets, and mileage reports.
• Manage office supplies, reconcile purchasing cards, and set up meetings.
• Assist in safety activities and support storm restoration efforts.

Skills

Communication skills

Multitasking

Teamwork

Initiative

Self-motivation

Education

High school diploma

College degree (desired)

Tools

MS Office

DSS

DIS

Indus

Earl

Pearl

VEA

ECOS

Service Suite

Time and Labor

Job description

JOB SUMMARY/PURPOSE:

Responsible for maintaining and acting as custodian of departmental records.

JOB DUTIES/RESPONSIBILITIES:

• Responsible for inputting departmental invoicing into accounts payable systems.
• Maintain accuracy of all crew employees' time entry, vacation and illness activity.
• Generate reports, spreadsheets, and monthly mileage reports.
• Manage office supplies, reconcile corporate purchasing card and set up meetings.
• Assist in all safety activities.

MINIMUM REQUIREMENTS:

• High school diploma or equivalent work experience.
• Desired: college or university degree.
• Knowledge of Microsoft Office Applications, Entergy Corporate applications (DSS, DIS, Indus, Earl, Pearl, VEA, ECOS, Service Suite, AM/FM DFM & Time and Labor).
• Must be familiar with CCS.
• Familiar with all company policies and procedures.
• Possess excellent communication skills, both written and oral with internal and external customers.
• Willing to work extended hours as needed.
• Self-starter with high initiative, willingness to learn new processes.
• Excellent multitasking and team working capability a must.
• Must be willing to assume a storm restoration role and travel if necessary.
• Successful completion of the EEI CAB/SASS test.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and random drug testing.