Service & Operations Technician

MyHR Partner, Inc; City of Rochester (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Weekdays only (Mon-Fri)

Full training

Founding team member opportunity

Starting pay: $22–$23/hour

Job summary

Keystone Precision Solutions is opening a brand new Rochester location and seeks a Service & Operations Technician. You’ll open and run the office, perform maintenance on geospatial gear, greet customers, process orders, and coordinate with teams region-wide.

You’ll join a team with extensive training, strong support, and opportunities to grow into more complex repairs and leadership roles in a fast-paced field service environment.

Qualifications

• Must have a clean, verifiable background and a track record of trustworthiness.
• Comfortable working independently with strong self-direction.
• Ability to lift and move up to 50 lbs and drive a personal vehicle if needed.

Responsibilities

• Perform preventative maintenance, cleaning, calibration, and service on surveying and geospatial equipment.
• Diagnose hardware, firmware, connectivity, and configuration issues and follow documented service procedures.
• Greet walk-in customers, assess service needs, and communicate repairs and timelines clearly.
• Handle inside sales: process supply orders, manage inventory, and assist customers with purchases.
• Manage daily office operations: open/close, receive shipments, and maintain records of service activities.
• Coordinate remotely with Sales, Support, Rental, and Service teams across locations.
• Maintain accountability for equipment and inventory with accurate documentation.

Skills

Technical background

Electronics

Mechanical repair

Equipment maintenance

Education

High school diploma or GED

Associates degree a plus

Job description

Service & Operations Technician

Keystone Precision Solutions | Rochester, NY | Full-Time

If you want to be the person who opens the door, runs the operation, serves the customers, and takes ownership of a location from day one, this might be exactly what you're looking for.

Keystone Precision Solutions is opening a brand new office in Rochester, NY, and they're looking for the right person to be its foundation. You'll handle service and maintenance on professional surveying and geospatial equipment, manage walk-in customers, process supply orders, and keep the operation running smoothly. This isn't a role buried inside a large team. You are the team. And the company behind you has 30+ years of success, five established offices across the Northeast, and a proven playbook to support you.

Why This Role Stands Out

• Ground-floor opportunity. You'll be the first hire at a brand new Keystone location in Rochester, NY. The impact you make here is yours.
• Real variety. Your days will mix hands‑on equipment service, customer interaction, and supply sales. No two days will look the same.
• Independence with backup. You'll run the office day to day, but you're supported by an established company with inventory systems, operations processes, and experienced colleagues across the region.
• Room to grow. This role starts with preventative maintenance and clean-and-calibrate work, with the opportunity to learn more complex repairs and expand your responsibilities over time.
• Competitive pay plus bonus. $22 to $23/hour with quarterly bonus potential on top of your base.

What You'll Do

Your days will blend service work, customer interaction, and office operations. You'll be the face of Keystone in Rochester, and that means wearing more than one hat. Specifically, you'll:

• Perform preventative maintenance, cleaning, calibration, and service on professional surveying and geospatial equipment, including GNSS receivers, total stations, data collectors, levels, laser scanners, and related accessories
• Diagnose hardware, firmware, connectivity, and configuration issues and work through documented service procedures to resolve them (full training provided)
• Greet walk‑in customers, assess equipment brought in for service, and communicate repair timelines and status updates clearly and professionally
• Handle inside sales: process supply orders, manage inventory of the top-selling products, and assist customers with purchasing decisions for markers, measuring tapes, accessories, and other field supplies
• Manage the daily operation of the office: open and close the location, receive and distribute shipments, maintain accurate records of service activities, inventory, and transactions
• Collaborate remotely with KPS Sales, Support, Rental, and Service teams at other locations to coordinate equipment flow and customer needs across the region
• Maintain accountability for equipment and inventory in the office, with a focus on accuracy and proper documentation

What You Bring

The right person for this role brings a combination of reliability, hands‑on aptitude, and the kind of self‑sufficiency it takes to run a location independently. Specifically:

• A clean, verifiable background and a track record of trustworthiness
• Dependability and reliable transportation. You're the person opening the door every morning. There's no backup if you don't show up, and customers and colleagues across the region are counting on you.
• Comfort working independently. The nearest Keystone office is over 4 hours away. You'll have full support by phone, email, and video, but the day-to-day operation is yours to manage.
• Some hands‑on technical background: electronics, mechanical repair, equipment maintenance, or a related field. You don't need specific surveying experience. KPS provides comprehensive training with documented procedures for every piece of equipment they service.
• Customer-facing communication skills. You'll explain service timelines, answer product questions, and help customers in person and by phone. The ability to be professional, clear, and personable matters every day.
• Comfort with variety and changing pace. Some days will be nonstop. Others will be quieter. You need to stay productive and engaged through both.
• Basic comfort with computers: processing orders, maintaining records, navigating software systems
• Ability to lift and move up to 50 lbs.
• High school diploma or GED required. Technical, vocational, or associate degree is a plus.
• Valid driver's license and reliable transportation

Veterans and transitioning service members are encouraged to apply

The independence, discipline, attention to detail, and adaptability that come with military service align closely with what this role requires. KPS has seen strong results hiring veterans into roles across their dealer network, and this position's mix of accountability, hands‑on work, and self‑direction is a natural fit for that background. We thank you for your service!

About Keystone Precision Solutions

Keystone Precision Solutions (KPS) is a leading provider of geospatial measurement solutions serving surveying, engineering, construction, mapping, and related industries throughout the Northeastern United States. With five offices spanning from Maine to Virginia, KPS provides professional‑grade positioning and measurement technology along with technical consultation, equipment service and repair, rentals, training, and support. The Rochester office will also serve as a joint location with BuildingPoint, KPS's sister company serving construction technology customers. KPS has been the premier name in this space for over 30 years.

What KPS Offers

• Starting pay: $22 to $23/hour plus quarterly bonus potential (blend of service performance and sales activity)
• Comprehensive benefits including medical, dental, vision, and life insurance
• 401(k) program
• Paid time off for vacations, personal days, and community service days
• Monday through Friday schedule with no weekends
• Full training on all equipment and service procedures. Everything is documented, and you'll learn from experienced technicians across the company.
• The chance to be the founding team member of a new location and shape how it operates from the start

Equal opportunity employer. We celebrate the diverse community different individuals cultivate and are committed to ensuring that our place can be anyone's place.