Service Operations Supervisor

Zvh; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan

Paid time off 20–35 days

Job summary

Baxter is seeking a Service Operations Supervisor in New York to lead daily operations of a service location, ensuring safe, compliant and efficient service delivery while driving performance and customer satisfaction.

You will oversee center performance, support improvements, and lead a team servicing critical healthcare equipment impacting patient care. The role measures safety, service execution, and financial outcomes.

Qualifications

• Previous supervisory or team-lead experience.
• High school diploma or equivalent required.
• Ability to interpret and apply technical documentation including manuals and schematics.
• Experience with Microsoft Office and technology-based business tools.
• Valid driver''s license with acceptable driving record.
• Ability to support schedule flexibility, on-call requirements, and occasional overnight travel.
• Experience operating in regulated environments and adhering to policies and compliance.

Responsibilities

• Lead day-to-day operations of an assigned service location, ensuring compliance with policies, SOPs and regulatory requirements.
• Supervise, train, and develop service team members to meet objectives.
• Drive safety initiatives and maintain a compliant work environment with required trainings.
• Maintain inventory accuracy and timely completion of service work orders.
• Monitor key operational metrics and drive continuous improvement and service center performance.
• Manage service revenue objectives, contract compliance, and local expense controls.
• Partner with sales teams and customers for reviews and satisfaction goals.
• Evaluate staffing and equipment needs; prepare business cases for resource planning.

Skills

Leadership

Microsoft Office

Education

High school diploma or equivalent

Job description

This is where your work makes a difference. At Baxter, we believe every person-regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job- you will find purpose and pride.

Your Role at Baxter

As a Service Operations Supervisor, you will lead the daily operations of an assigned service location, ensuring the safe, compliant, and efficient delivery of service while driving operational performance, customer satisfaction, and revenue growth. This is where you drive operational excellence. You will oversee service center performance, support continuous improvement initiatives, and lead a team responsible for servicing critical healthcare equipment that impacts patient care every day. At Baxter, our mission to save and sustain lives is powered by teams that deliver exceptional service and support to healthcare providers every day.

Success in this role is measured through safety performance, service execution, operational metrics, customer satisfaction, and achievement of financial objectives.

What You'll Do

• Lead the day-to-day operations of an assigned service location, ensuring compliance with company policies, SOPs, and regulatory requirements.
• Supervise, train, and develop service team members to achieve operational and performance objectives.
• Drive safety initiatives, maintain a clean and compliant work environment, and ensure completion of required safety training and medical testing requirements.
• Maintain accountability for site inventory accuracy and the timely, accurate completion of service work orders.
• Monitor and drive key operational metrics, continuous improvement initiatives, and overall service center performance.
• Manage service revenue objectives, support service contract compliance, and oversee local expense controls and resource utilization.
• Partner with sales teams and customers to support business reviews, contract performance, and customer satisfaction goals.
• Evaluate staffing, equipment, and operational needs; prepare business cases to support resource planning and site requirements.

What You'll Bring

• Previous supervisory, team lead, or people leadership experience.
• High school diploma or equivalent required.
• Ability to interpret and apply technical documentation, including technical manuals, bulletins, schematics, and related materials.
• Experience working with Microsoft Office applications and technology-based business tools.
• Valid driver's license with a driving record that meets company standards.
• Ability to support schedule flexibility, on-call requirements, and occasional overnight travel.
• Experience operating in regulated environments and adhering to established policies, procedures, and compliance requirements.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 to $110,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Know Your Rights: Workplace Discrimination is Illegal. Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.

No matter your role at Baxter, your talent, skills, and time has a direct impact on people's lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.