Service Technician

Zvh; Skaneateles Falls (NY); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Employee stock purchase plan

Job summary

Baxter is seeking a Service Technician in the United States to perform preventive maintenance, troubleshooting, repair, calibration, and software updates on medical devices within the Product Service Depot.

You will follow quality and safety procedures, document findings, and support depot operations while ensuring devices are restored to proper working condition for customers.

Qualifications

• High school diploma or GED.
• Ability to read and follow work instructions, procedures, and technical documentation.
• Experience using basic hand tools such as screwdrivers, pliers, and assembly equipment.
• Basic knowledge of test and measurement equipment, including digital multimeters and power supplies.
• Computer proficiency for entering service data, maintaining records, and navigating multiple software applications.
• Ability to perform basic mathematical calculations and measurements.
• Ability to lift up to 40 pounds and operate material handling equipment as required.
• Ability to work with cleaning and disinfecting solutions and handle returned medical devices in accordance with established procedures.

Responsibilities

• Perform preventive maintenance, troubleshooting, repair, calibration, and software updates on medical devices.
• Conduct functional, safety, and performance testing using diagnostic and measurement equipment.
• Utilize tools and test equipment such as digital multimeters, safety analyzers, patient simulators, power supplies, and torque wrenches.
• Document service findings, test results, maintenance activities, and repair actions within the designated systems of record.
• Follow Quality Management System requirements, standard work instructions, and established service procedures.
• Diagnose device malfunctions, determine root causes, and elevate issues requiring additional technical support.
• Disassemble, assemble, inspect, package, and prepare medical devices for shipment using appropriate tools and equipment.
• Support depot operations as needed, including receiving, disinfection, reprocessing, spare parts activities, and shipment preparation.

Skills

Read & follow instructions

Basic hand tools

Test & measurement

Computer literacy

Math calculations

Physical strength

Education

High school diploma or GED

Tools

Digital multimeters

Safety analyzers

Power supplies

Torque wrenches

Patient simulators

Job description

This is where your work makes a difference. At Baxter, we believe every person - regardless of who they are or where they are from - deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Your Role at Baxter

As a Service Technician, you will support Baxter's mission of saving and sustaining lives by performing preventive maintenance, troubleshooting, repair, testing, calibration, and software updates on computer-based and electro-mechanical medical devices. This is where your technical skills help ensure critical healthcare equipment is restored to proper working conditions and returned to customers safely and efficiently. Working within the Product Service Depot, you will follow established quality and safety procedures while supporting the inspection, repair, processing, and shipment of medical devices.

What You'll Do

• Perform preventive maintenance, troubleshooting, repair, calibration, and software updates on medical devices.
• Conduct functional, safety, and performance testing using diagnostic and measurement equipment.
• Utilize tools and test equipment such as digital multimeters, safety analyzers, patient simulators, power supplies, and torque wrenches.
• Document service findings, test results, maintenance activities, and repair actions within the designated systems of record.
• Follow Quality Management System requirements, standard work instructions, and established service procedures.
• Diagnose device malfunctions, determine root causes, and elevate issues requiring additional technical support.
• Disassemble, assemble, inspect, package, and prepare medical devices for shipment using appropriate tools and equipment.
• Support depot operations as needed, including receiving, disinfection, reprocessing, spare parts activities, and shipment preparation.

What You'll Bring

• High school diploma or GED.
• Ability to read and follow work instructions, procedures, and technical documentation.
• Experience using basic hand tools such as screwdrivers, pliers, and assembly equipment.
• Basic knowledge of test and measurement equipment, including digital multimeters and power supplies.
• Computer proficiency for entering service data, maintaining records, and navigating multiple software applications.
• Ability to perform basic mathematical calculations and measurements.
• Ability to lift up to 40 pounds and operate material handling equipment as required.
• Ability to work with cleaning and disinfecting solutions and handle returned medical devices in accordance with established procedures.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $44,800 - $61,600. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters.

Baxter offers comprehensive compensation and benefits packages for eligible roles.

• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Join us and enjoy the competitive compensation and benefits we offer to our employees. Visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

No matter your role at Baxter, your talent, skills, and time has a direct impact on people's lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.