Service Operations Specialist

Jet Industries, Inc.; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Vision & Dental coverage

401K Matching (3%)

Paid Holidays (6 Days) and PTO

Employer-paid life and AD&D insurance

Jet University training program

Job summary

Jet Industries in Phoenix, AZ is seeking a Service Operations Specialist to support dispatch, estimating, and billing for our growing Arizona Service Division. You will work directly with field technicians, Service Managers, and leadership to keep jobs moving, communicate with customers, and ensure accurate job cost and closeout documentation.

This hands-on role requires strong organization, clear communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in dispatch, scheduling, estimating, billing, or service coordination.
• Background in HVAC, Plumbing, Electrical, or construction service preferred.
• Strong organization and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive, team-oriented, and solution-focused
• Experience with ServiceTitan or similar software is a plus.

Responsibilities

• Dispatch & Scheduling: Schedule and dispatch service calls based on priority, location, and technician skillset; Manage technician schedules across service and maintenance work; Adjust schedules in real time for emergencies, delays, and changes; Confirm appointments and communicate updates with customers.
• Estimating & Work Orders: Review technician notes, photos, and recommendations to build accurate estimates; Create proposals in ServiceTitan with clear scope, pricing, and material details; Coordinate with technicians and managers to confirm scope and pricing; Track open estimates and follow up to convert to approved work; Update work orders with approved scope and next steps.
• Billing & Job Closeout: Review completed work orders for accuracy, documentation, and job costing; Verify labor, materials, and notes are entered correctly; Ensure required photos, forms, and checklists are completed; Close out jobs and generate invoices in ServiceTitan; Work with Accounts Receivable on billing questions and corrections.
• Customer Communication: Serve as a main point of contact for customers throughout the job; Provide clear, timely updates on scheduling and job status; Handle incoming service requests and route appropriately; Resolve issues or elevate when needed; Basic Proficiency in English required for safety and on-site communication.
• Operations & Team Support: Work closely with technicians, Service Managers, and leadership daily; Support scheduling, materials coordination, and job progress; Assist with maintenance scheduling and service agreements; Maintain organized job records in ServiceTitan.

Skills

Dispatch experience

Scheduling

Estimating

Billing

Service coordination

Organization skills

Communication skills

Multi-tasking

ServiceTitan experience

Tools

ServiceTitan

Job description

Jet Industries Inc. is a nationwide, family-owned contractor that has thrived in business since 1977 by fostering an entrepreneurial culture that has led to our diversified construction trades. Our company lives and breathes our core values of Integrity, Customer Service Excellence, Teamwork, Accountability, and Safety.

Jet Industries is growing our Arizona Service Division and looking for a Service Operations Specialist to support dispatch, estimating, and billing.

This is a fast-paced, hands-on role where you’ll work directly with field technicians, Service Managers, the Southwest Operations Manager, and the General Manager to keep jobs moving, customers informed, and work closed out clean. You’ll play a key role in daily operations with direct impact on scheduling, revenue, and customer experience.

What You’ll Be Doing

Dispatch & Scheduling

• Schedule and dispatch service calls based on priority, location, and technician skillset.
• Manage technician schedules across service and maintenance work.
• Adjust schedules in real time for emergencies, delays, and changes.
• Confirm appointments and communicate updates with customers.

Estimating & Work Orders

• Review technician notes, photos, and recommendations to build accurate estimates.
• Create proposals in ServiceTitan with clear scope, pricing, and material details.
• Coordinate with technicians and managers to confirm scope and pricing.
• Track open estimates and follow up to convert to approved work.
• Update work orders with approved scope and next steps.

Billing & Job Closeout

• Review completed work orders for accuracy, documentation, and job costing.
• Verify labor, materials, and notes are entered correctly.
• Ensure required photos, forms, and checklists are completed.
• Close out jobs and generate invoices in ServiceTitan.
• Work with Accounts Receivable on billing questions and corrections.

Customer Communication

• Serve as a main point of contact for customers throughout the job.
• Provide clear, timely updates on scheduling and job status.
• Handle incoming service requests and route appropriately.
• Resolve issues or elevate when needed.
• Basic Proficiency in English required. Candidates must have a basic understanding of English for safety purposes and to communicate with colleagues, vendors, and contractors on-site effectively. The ability to follow instructions and engage with the team is essential for success in this role.

Operations & Team Support

• Work closely with technicians, Service Managers, and leadership daily.
• Support scheduling, materials coordination, and job progress.
• Assist with maintenance scheduling and service agreements.
• Maintain organized job records in ServiceTitan.

What We’re Looking For

• Experience in dispatch, scheduling, estimating, billing, or service coordination.
• Background in HVAC, Plumbing, Electrical, or construction service preferred.
• Strong organization and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive, team-oriented, and solution-focused
• Experience with ServiceTitan or similar software is a plus.

Why Jet Industries

• Competitive wages based on experience.
• Established company with strong growth in Arizona.
• All trades under one roof-HVAC, Plumbing, Electrical, Fire Sprinkler.
• Opportunity to grow with the team and take on more responsibility.
• Leadership that supports and invests in the service division.
• Affordable Medical/Vision & Dental coverage for you and your family.
• Retirement Program 401K Matching (3%).
• A safety-first, family-like workplace.
• Paid Holidays (6 Days) and PTO.
• Employer-paid life and AD&D insurance.
• A diverse internal training program, Jet University, is available to the team.

As an equal opportunity employer Jet Industries will hire without consideration of race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. Jet Industries also enforces a zero-tolerance drug policy.

Jet Industries Inc. is a nationwide, family-owned, contractor that has thrived in business since 1977 by fostering an entrepreneurial culture that has led to our diversified construction trades.

This same culture has helped us create a cohesive work environment. Our company lives and breathes our core values of Integrity, Customer Service Excellence, Teamwork, Accountability, and Safety. Our start-to-finish services include heating, air conditioning, plumbing, electrical, engineering, fire protection, and maintenance. Our team completes every job with efficiency, safety, and organization in mind, ensuring the best possible results, every time. You can always count on us to minimize project waste, maintain an organized project schedule, and deliver a high-quality product.