Service Operations Specialist

Davita Inc.; Missouri; Remote; Full time

Job summary

A leading IT solutions provider seeks a Service Operations Specialist to enhance service delivery and support operations. The role requires strong multitasking, advanced office skills, and a detail-oriented approach to streamline processes and improve efficiency. Join a dynamic team that values innovation and creativity in technology solutions.

Benefits

401k Plans

Medical Insurance

Paid Time Off

Mental Health Support

Volunteer Time Off

Qualifications

• Advanced Microsoft Office skills required.
• Knowledge of process improvement and operational procedures.
• Strong communication and interpersonal skills.

Responsibilities

• Support operational functions including process updates, data entry, and customer service.
• Assist in the development of processes and handle SOW template management.
• Blend operational skills to improve efficiency across functions.

Skills

Microsoft Office

Process Improvement

Communication

Adaptability

Attention to Detail

Organizational Skills

Interpersonal Skills

Job description

Service Operations Specialist
You're a multitasker, capable of moving a mile a minute and keeping everyone else on track. There's an art and a science to a well-organized calendar-and nothing makes you happier than an empty inbox.

Remote, MO

CONNECTION

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.

https://www.connection.com/

keywords: what we do,who we are,why you should join us,operations,support,procedure,knowledge,communication,skills,additional information

Full Time

$22.28/Hr. - $28.00/Hr.

Overview: What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
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Responsibilities:

• Working under the direction of the Manager, Sales Operations, the Service Operations Specialist supports the overall Solutions & Services operations with responsibilities that span administrative functions, including process updates and improvements, data entry, reporting, customer service, and billing functions.


• The Service Ops Specialist assists in updating and developing processes and procedures (SOP’s).


• Handles SOW template management to support the Solutions and Services business unit, external customers and field sales organizations.


• The Specialist blends together operational and problem-solving skills to work cross-functionally to resolve inquiries/issues while aiming to maximize operational efficiency.

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Requirements:

• Advanced Microsoft Office skills to include creating presentations, creating documents in Word to include advanced formatting, creating spreadsheets to include the use of macros.


• Working knowledge of process improvement requirements gathering and updating operational procedures to increase efficiency.


• Articulate with ability to express oneself clearly and professionally in written and oral communication.


• Adaptable with ability to switch tasks based on shifting priorities.


• Detail oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy.


• Good listening skills with ability to receive information completely and understand what is being said.


• Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.


• Interpersonal skills with ability to work well with all levels of the organization.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person."

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