Service Operations (SO) Vendor Manager

Rooms To Go; Seffner (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Rooms To Go is seeking a Service Operations Vendor Manager to oversee enterprise vendor management across the organization. You will handle onboarding, offboarding, contract reviews, pricing and negotiations, and ensure values are maximized from vendor relationships.

The role requires collaboration with IT, Finance, Legal, and product teams to align vendor services with company goals and maintain standards and practices across all procurement activities.

Qualifications

• Three or more years direct work experience in a purchasing or procurement capacity.
• One or more years direct work in a Vendor Management role or directly working with Vendors.
• Procurement and vendor management technical competence with purchase management software and procurement systems.
• Managing of Vendors from Onboarding to Offboarding procedures.
• Managing Vendor contracts from draft to completion of signatures or final draft.
• Contracts and Renewals negotiations.

Responsibilities

• Respond to requests and proactively execute the procurement strategy for the Admin and Procurement Services Operations.
• Procurement of goods and services, in compliance of all department policies, procedures, and standards.
• Lead collaboration with IT Asset Management team to analyze asset trends and proactively engage suppliers to secure goods, high value and to decrease operational risks associated to out-of-stock items.
• Lead collaboration with IT organizations in provisioning services to enable Rooms To Go to collectively meet customer and organization goals.
• Lead collaboration with Finance and Accounting teams to review and approve vendor invoices as well as helping them to resolve any issues tied to invoice payments, credits, and other ad hoc requests.
• Lead collaboration with Legal teams to review contract verbiage ensuring each vendor agreement is in compliance with Rooms To Go legal standards.
• Lead collaboration with Vendors to ensure they meet Rooms To Go standards and practices while delivering good on their contractual agreements for products and services.
• Lead collaboration with any number of internal Rooms To Go Product Owners and associated stake holders to ensure they are following Rooms To Go standards and practices around how we do business with vendors, while helping to ensure the Product Owner's expectations are being met by the vendors they choose to do business with.
• Lead collaboration with Senior Executives to ensure vendor products and services are in alignment with company goals and achieve final approvals on any vendor spend reaching their spending approval levels.
• Review and validate hardware, software and services requisitions, purchase orders, scope of work documents and vendor maintenance contracts.
• Prioritizes workload to ensure adequate capacity and timely delivery for current and forecast needs.
• Validation of prospective technology suppliers in accordance with the vendor management standards and ensures ongoing vendor compliance and performance.
• Work with key stakeholders to drive improvements through communicating needs and requirements related to the specific business services and functional areas of responsibility.
• Maintain Vendor Management and Procurement Standards and Practices.
• Provide training, as needed, to any number of stakeholders for Vendor Management and Procurement Standards and Practices.
• Maintain supplier records, contracts, agreements as well as compliance reporting.
• Maintain relevant supplier metrics.
• Reconciliation of purchase orders & invoices.
• Resolution for billing & invoicing issues.
• Complete weekly, monthly, or any other cadence of expense reporting needed.
• Manage corporate credit cards and their respective purchases for each team or affiliated entity as needed.
• Manage a subordinate team of SO Procurement Analysts as needed.

Skills

Procurement

Vendor management

Contract management

Onboarding/offboarding

Pricing & negotiation

Tools

Purchase management software

Procurement systems

Job description

The Service Operations (SO) Vendor Manager is responsible for the management of vendors across the enterprise for all vendor management tasks within the Vendor Management Life Cycle. The SO Vendor Manager will provide expertise and hands‑on task completion with vendor onboarding, offboarding, contract management, vendor negotiations, legal reviews, financial reviews, and any ad hoc requests pertaining to vendors. The vendor manager will review pricing, conditions of sale, contract terms, request for proposal, scope of work, software licenses, project plans, budgets and other documents to ensure Rooms To Go and its affiliates are attaining maximum value from its vendor relationships. The ideal candidate will possess a passion for quality, strong communication, time management skills, and excellent organizational and interpersonal skills with the ability to prioritize and address multiple vendor initiatives at any one time. The Vendor Manager role must also know the core responsibilities of the SO Procurement Analyst position as the Vendor Manager will supplement that role as needed.

Responsibilities

• Respond to requests and proactively execute the procurement strategy for the Admin and Procurement Services Operations.
• Procurement of goods and services, in compliance of all department policies, procedures, and standards.
• Lead collaboration with IT Asset Management team to analyze asset trends and proactively engage suppliers to secure goods, high value and to decrease operational risks associated to out-of-stock items.
• Lead collaboration with IT organizations in provisioning services to enable Rooms To Go to collectively meet customer and organization goals.
• Lead collaboration with Finance and Accounting teams to review and approve vendor invoices as well as helping them to resolve any issues tied to invoice payments, credits, and other ad hoc requests.
• Lead collaboration with Legal teams to review contract verbiage ensuring each vendor agreement is in compliance with Rooms To Go legal standards.
• Lead collaboration with Vendors to ensure they meet Rooms To Go standards and practices while delivering good on their contractual agreements for products and services.
• Lead collaboration with any number of internal Rooms To Go Product Owners and associated stake holders to ensure they are following Rooms To Go standards and practices around how we do business with vendors, while helping to ensure the Product Owner's expectations are being met by the vendors they choose to do business with.
• Lead collaboration with Senior Executives to ensure vendor products and services are in alignment with company goals and achieve final approvals on any vendor spend reaching their spending approval levels.
• Review and validate hardware, software and services requisitions, purchase orders, scope of work documents and vendor maintenance contracts.
• Prioritizes workload to ensure adequate capacity and timely delivery for current and forecast needs.
• Validation of prospective technology suppliers in accordance with the vendor management standards and ensures ongoing vendor compliance and performance.
• Work with key stakeholders to drive improvements through communicating needs and requirements related to the specific business services and functional areas of responsibility.
• Maintain Vendor Management and Procurement Standards and Practices.
• Provide training, as needed, to any number of stakeholders for Vendor Management and Procurement Standards and Practices.
• Maintain supplier records, contracts, agreements as well as compliance reporting.
• Maintain relevant supplier metrics.
• Reconciliation of purchase orders & invoices.
• Resolution for billing & invoicing issues.
• Complete weekly, monthly, or any other cadence of expense reporting needed.
• Manage corporate credit cards and their respective purchases for each team or affiliated entity as needed.
• Manage a subordinate team of SO Procurement Analysts as needed.

Qualifications

• Three or more years direct work experience in a purchasing or procurement capacity.
• One or more years direct work in a Vendor Management role or directly working with Vendors.
• Candidates need to have verifiable expertise with:
• Procurement and vendor management technical competence with purchase management software and procurement systems.
• Managing of Vendors from Onboarding to Offboarding procedures.
• Managing Vendor contracts from draft to completion of signatures or final draft.
• Contracts and Renewals negotiations.

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws