Service Operations Manager - Multi-Site Property Care

FirstKey Homes; Indianapolis (IN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

A residential property management company is seeking a Service Manager in Indianapolis to oversee field operations and ensure outstanding customer service. Responsibilities include leading service teams, monitoring service efficiency, and managing budgets while fostering a culture of safety and compliance. The ideal candidate will bring over 6 years of property management experience, strong financial acumen, and proficiency in management software. This role is primarily office-based with some field duties.

Qualifications

• 6+ years of experience in service, maintenance, construction, or property management leadership.
• Proven experience managing teams, including Service Technicians, Coordinators, and Vendors.
• Strong financial acumen, with experience managing budgets, expenses, and cost control.

Responsibilities

• Lead service office and field operations teams to ensure efficient service requests.
• Monitor key performance metrics including service efficiency and resident satisfaction.
• Manage vendor relationships and service contracts ensuring quality work.

Skills

Data Analysis & Reporting

Leadership & Team Development

Problem-Solving & Decision-Making

Operations & Process Management

Negotiation & Vendor Management

Communication & Stakeholder Engagement

Time Management & Multitasking

Education

High School Diploma or equivalent

Bachelor’s degree in a related field (preferred)

Tools

Microsoft Office Suite

Service management software

Yardi or similar property management systems

Job description

A residential property management company is seeking a Service Manager in Indianapolis to oversee field operations and ensure outstanding customer service. Responsibilities include leading service teams, monitoring service efficiency, and managing budgets while fostering a culture of safety and compliance. The ideal candidate will bring over 6 years of property management experience, strong financial acumen, and proficiency in management software. This role is primarily office-based with some field duties.