Service Operations Manager - Flexible Schedule & Growth

KONE, Inc; Lombard (IL); Presencial; USD 149.000 - 195.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Flexible work schedule

401K Employer Match

Health benefits

Paid time off

Descripción de la vacante

KONE, Inc. in Lombard, IL is seeking a Service Operations Manager to lead local service operations, focusing on safety, quality, and customer satisfaction. You will drive staffing, scheduling, and team development across the Lombard/Chicago area, working with multiple levels of the organization.

The role requires 5+ years in maintenance/service ops and experience with supervising a union workforce. A related associate degree and a drive to learn new technologies are desirable.

Formación

• 5+ years in maintenance or service operations management.
• Experience leading a union represented workforce preferred.
• Strong focus on safety, quality, and customer experience.

Responsabilidades

• Manage local service operations for the Lombard/Chicago area.
• Develop and implement safety guidelines and training.
• Coordinate scheduling, staffing, and performance against regional targets.
• Collaborate across levels to achieve business goals.
• Drive learning and development for the team and supervisors.

Conocimientos

Safety leadership

Team development

Schedule management

Cross-functional collaboration

Technology adoption

People development

Coaching supervisors

Recruitment & training

Educación

Associate degree

Descripción del empleo

KONE, Inc. in Lombard, IL is seeking a Service Operations Manager to lead local service operations, focusing on safety, quality, and customer satisfaction. You will drive staffing, scheduling, and team development across the Lombard/Chicago area, working with multiple levels of the organization.

The role requires 5+ years in maintenance/service ops and experience with supervising a union workforce. A related associate degree and a drive to learn new technologies are desirable.