Service Operations Leader | Flexible Schedule & Growth

KONE; Chicago (IL); On-site; USD 149,000 - 195,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

401K Employer Match

Health insurance

Dental and Vision Insurance

Well-being Program

Tuition Reimbursement

Job summary

KONE, a global leader in elevators and escalators, seeks a Service Operations Manager for the Chicago/Lombard area to lead local service operations. The role emphasizes safety, quality, and customer satisfaction while driving profitable business results.

You will supervise a team, manage schedules, and collaborate across levels to achieve regional targets and continuous improvement. A strong focus on safety and development of personnel is essential.

Qualifications

• 5+ years of maintenance experience with supervisory responsibilities.
• Experience leading union-represented workforce.
• Ability to develop personnel and drive regional targets.
• Strong collaboration with all levels of organization.
• Willingness to learn new technologies and processes.

Responsibilities

• Drive service operations for the territory, ensuring safety and quality goals.
• Develop business plans including budget planning and control.
• Coach and develop Supervisors to be customer- and result-oriented.
• Collaborate with customers and peers to achieve profitable results.
• Oversee scheduling and team performance.

Skills

Team leadership

Safety compliance

Budget planning

Schedule management

Employee development

Cross-functional collaboration

Education

Associate’s degree in a related field

Job description

KONE, a global leader in elevators and escalators, seeks a Service Operations Manager for the Chicago/Lombard area to lead local service operations. The role emphasizes safety, quality, and customer satisfaction while driving profitable business results.

You will supervise a team, manage schedules, and collaborate across levels to achieve regional targets and continuous improvement. A strong focus on safety and development of personnel is essential.