Service Operations Manager

KONE; Chicago (IL); On-site; USD 149,000 - 195,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

401K Employer Match

Health insurance

Dental and Vision Insurance

Well-being Program

Tuition Reimbursement

Job summary

KONE, a global leader in elevators and escalators, seeks a Service Operations Manager for the Chicago/Lombard area to lead local service operations. The role emphasizes safety, quality, and customer satisfaction while driving profitable business results.

You will supervise a team, manage schedules, and collaborate across levels to achieve regional targets and continuous improvement. A strong focus on safety and development of personnel is essential.

Qualifications

• 5+ years of maintenance experience with supervisory responsibilities.
• Experience leading union-represented workforce.
• Ability to develop personnel and drive regional targets.
• Strong collaboration with all levels of organization.
• Willingness to learn new technologies and processes.

Responsibilities

• Drive service operations for the territory, ensuring safety and quality goals.
• Develop business plans including budget planning and control.
• Coach and develop Supervisors to be customer- and result-oriented.
• Collaborate with customers and peers to achieve profitable results.
• Oversee scheduling and team performance.

Skills

Team leadership

Safety compliance

Budget planning

Schedule management

Employee development

Cross-functional collaboration

Education

Associate’s degree in a related field

Job description

Service Operations Manager
Job Description
Service Operations Manager
Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Are you ready to make your next career move to join our team and manage your own local service operations as our Service Operations Manager for KONE Chicago/Lombard Area?

• In your professional experience – has implementing and monitoring safety guidelines been your top priority for you and your team?
• Do you take pride in providing learning opportunities for your team?
• Are you successful in effectively managing a schedule and your team’s overall performance?
• Are you able to collaborate with all levels of the organization to achieve business goals?
• Do you have an appetite for learning and leveraging new technologies?
• Are you responsible for developing the personnel ensuring their motivation, continuous development and achievement against regional targets?
• Do you coach the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors?
• Are you responsible for the selection of personnel, training and continuous qualification of the employees?
• Do you deal with complaints as well as supervision of customer satisfaction?
• Do you create business plans including budget planning and budget control for the individual Service?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
As our Service Operations Manager, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.
You will bring 5+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associate's degree in a related field or additional years of experience.
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire individuals who value culture because we believe culture drives innovation.

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range:
The hiring range for this role is $148,700 – $195,195. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable Compensation
KONE Annual Bonus plan at 15% Target Incentive (60/40) based on achievement of company goals and individual goals.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.