Service Operations Manager - Data Center Technologies

Munters Corporation (MUS); Town of Texas (WI); Hybrid; USD 125,000 - 145,000; Full time

Benefits offered by this job

Performance-based commission

401(k)

Medical, dental, and vision benefits

Paid time off

Referral bonus opportunities

Job summary

Munters Corporation is seeking a Service Operations Manager – Data Center Technologies to lead field service operations for mission-critical data center HVAC systems. The role is based in Dallas, TX or Austin, TX with up to 75% travel, directing technicians, dispatchers, and support staff to ensure reliable performance.

You will optimize service processes, manage safety and compliance, and drive customer satisfaction while overseeing budgeting, forecasting, and profitability for the service

Qualifications

• 10+ years of HVAC service experience, including 5+ years in a supervisory role.
• Strong knowledge of HVAC systems, equipment, maintenance, and troubleshooting.
• Experience leading field service teams and managing service operations.
• Strong customer relationship and conflict-resolution skills.
• Experience with scheduling, dispatching, service management, or project management systems.
• Understanding of budgeting, financial reporting, and operational performance.
• Strong organizational and problem-solving skills.
• Excellent communication and leadership abilities.
• HVAC certification or licensing is highly desirable.
• Bachelor's degree in business, engineering, management, or a related field preferred; equivalent experience will be considered.
• Ability and willingness to travel up to 75%.

Responsibilities

• Lead and manage a team of HVAC service technicians, dispatchers, and support personnel.
• Oversee daily service operations, including scheduling, dispatching, work assignments, and customer escalations.
• Support the installation, commissioning, maintenance, and service of HVAC systems in mission-critical data center environments.
• Develop and improve processes to increase service efficiency, customer satisfaction, and profitability.
• Build strong relationships with customers, contractors, and service partners.
• Visit customer sites and support field teams as needed.
• Monitor service performance, response times, equipment uptime, customer satisfaction, and other key metrics.
• Manage service inventory, tools, equipment, and resources.
• Support forecasting, budgeting, and financial performance for the service operation.
• Recruit, train, coach, and develop service team members.
• Ensure field operations comply with safety requirements, customer standards, and applicable industry regulations.
• Review and support estimates for large or specialized HVAC service projects.
• Identify opportunities for continuous improvement and implement new tools and processes.

Skills

HVAC service leadership

Field service management

Customer relationship

Scheduling & dispatching

Budgeting & financial

Safety & compliance

Project management

Education

Bachelor's degree (business/engineering/management)

Job description

Compensation Range: $ 125K - $ 145K

Service Operations Manager – Data Center Technologies

Dallas, TX or Austin, TX | Up to 75% Travel

Munters Lead the Service Team Supporting Mission-Critical Data Centers

Munters is a global leader in climate solutions for mission-critical environments. We are seeking a Service Operations Manager to lead our field service operations supporting data center HVAC and cooling technologies. This is a hands-on leadership opportunity for an experienced HVAC service professional who enjoys leading teams, solving complex customer challenges, and improving service operations.

What You'll Do

• Lead and manage a team of HVAC service technicians, dispatchers, and support personnel.
• Oversee daily service operations, including scheduling, dispatching, work assignments, and customer escalations.
• Support the installation, commissioning, maintenance, and service of HVAC systems in mission-critical data center environments.
• Develop and improve processes to increase service efficiency, customer satisfaction, and profitability.
• Build strong relationships with customers, contractors, and service partners.
• Visit customer sites and support field teams as needed.
• Monitor service performance, response times, equipment uptime, customer satisfaction, and other key metrics.
• Manage service inventory, tools, equipment, and resources.
• Support forecasting, budgeting, and financial performance for the service operation.
• Recruit, train, coach, and develop service team members.
• Ensure field operations comply with safety requirements, customer standards, and applicable industry regulations.
• Review and support estimates for large or specialized HVAC service projects.
• Identify opportunities for continuous improvement and implement new tools and processes.

What We're Looking For

• 10+ years of HVAC service or related experience, including 5+ years in a supervisory or management role.
• Strong knowledge of HVAC systems, equipment, maintenance, and troubleshooting.
• Experience leading field service teams and managing service operations.
• Strong customer relationship and conflict-resolution skills.
• Experience with scheduling, dispatching, service management, or project management systems.
• Understanding of budgeting, financial reporting, and operational performance.
• Strong organizational and problem-solving skills.
• Excellent communication and leadership abilities.
• HVAC certification or licensing is highly desirable.
• Bachelor's degree in business, engineering, management, or a related field preferred; equivalent experience will be considered.
• Ability and willingness to travel up to 75%.

Why Join Munters?

• Performance-based commission
• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Referral bonus opportunities
• Opportunity to lead service operations supporting mission-critical data center customers
• Career growth and professional development opportunities

Munters is committed to building a diverse and inclusive workplace where employees are valued and respected. We encourage qualified candidates from all backgrounds and experiences to apply.

All offers are contingent upon successful completion of a pre-employment drug test and background check, as applicable for the position.

Join Munters and become part of a dynamic team shaping the future of climate solutions. Embrace the opportunity for personal and professional growth in an inclusive, forward-thinking environment.

At Munters, your journey is our journey — let's innovate for a brighter future together.

A diverse and inclusive organization spurs innovation, lifts performance and creates greater business value. That’s why DEI is the foundation of our long‑term strategy. We are committed to building a workplace for everyone and work to counter systemic bias, prevent harassment and discrimination and ensure employee health, well‑being, work‑life balance, community involvement and more.

Research & Development Design Engineering & Science Production Purchasing & Sourcing Quality Supply Chain & Logistics Product Management Marketing Sales Service & Support Sustainability Communications Finance Human Resource IT Legal Project & Program Management Business Excellence