Service Operations Manager, Customer Success & Support

Control Touch Systems, LLC; Whitner (KY); On-site; USD 85,000 - 125,000; Full time

Job summary

ControlTouch Systems, LLC seeks a Manager of Customer Success and Service Operations to lead the CSS service activities and drive aftermarket growth across 24x7 remote support, assessments, field service and training.

You will collaborate with project managers and CSS leaders, coach teams, optimize service workflows, and forecast financials to inform leadership decisions. Office-based with travel as needed.

Qualifications

• Ability to read contracts, specifications, and financials and understand scope of work.
• Detail-oriented leadership with measurable oversight and motivation.
• Strategic thinking and problem-solving能力.
• Clear verbal and written communication and strong collaboration.
• Proven ability to influence across teams and stakeholders.

Responsibilities

• Oversee CSS service activities: daily operations, short- and long-term planning.
• Provide financial status updates and forecasts on CSS service business to leadership.
• Build strategic plan to grow the CSS service business and channels.
• Lead, coach and mentor CSS service teams and resources.
• Develop service sales channels and standard operating processes.

Skills

Contract/ bid understanding

Detail-oriented

Strategic thinking

Strong communicator

Collaborator and influencer

Job description

ControlTouch Systems, LLC seeks a Manager of Customer Success and Service Operations to lead the CSS service activities and drive aftermarket growth across 24x7 remote support, assessments, field service and training.

You will collaborate with project managers and CSS leaders, coach teams, optimize service workflows, and forecast financials to inform leadership decisions. Office-based with travel as needed.