Service Operations Manager

Champion Home Builders, Inc.; Supply (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Champion Homes Center of Supply, NC is seeking a professional, motivated, career-minded person to service our award-winning floor plans placed on new home site developments and coordinate activities involved in handling service orders and customer service.

You will implement work procedures, prepare schedules, issue instructions to the Service Department, and ensure contractor bills align with charges through Champion's policies.

Qualifications

• Exceptional customer service, relationship building, and interpersonal skills.
• Excellent analytical, planning, and scheduling ability.
• Ability to address customer and internal concerns efficiently.
• Strong communication skills both written and verbal.
• Strong interpersonal skills with the ability to work in a team environment while managing duties.
• Strong multitasking capabilities.
• Commitment to integrity and Champion's Operating Principles.

Responsibilities

• Recommends corrective services to adjust customer complaints.
• Answers questions about service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions for Service Department.
• Ensures vendor parts and retailer labor is recovered as stipulated in Champion Supplier and Retailer Recovery.
• Reviews contractor bills and ensures the work is in accordance with the amount being charged.

Skills

Customer service

Communication skills

Planning & scheduling

Teamwork

Multitasking

Problem solving

Interpersonal skills

Job description

Champion Homes Center of Supply, NC is seeking a professional, motivated, career-minded person to service our award-winning floor plans placed on new home site developments and coordinate activities involved in handling service orders and customer service.

You will implement work procedures, prepare schedules, issue instructions to the Service Department, and ensure contractor bills align with charges through Champion's policies.