Service Operations Manager

United Supermarkets, LLC; Rio Rancho (NM); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Earned wage access (Stream)

Associate discounts

Health & 401k benefits

Paid time off

Training & development

Inclusive work environment

Job summary

United Supermarkets, LLC is seeking a Service Supervisor to lead front-end operations, ensure outstanding guest service, and manage payroll and store assets. You will hire, train, and coach front-end staff, supervise service counters, and maintain store appearance while upholding cash controls and safety standards.

The role requires strong leadership, effective communication, and the ability to work varied shifts to support store needs. Prior supervisory experience in retail is preferred.

Qualifications

• Must be 18 years of age or older.
• Minimum of 1 year store experience.
• Must maintain Certified Food Safety Manager certification.

Responsibilities

• Acknowledge, greet, and engage each guest entering the area.
• Hire, train, schedule, and manage performance of service counter team members and related staff.
• Manage all Service Counter functions.
• Conduct initial interviews and new team member orientations, including paperwork.
• Supervise and ensure proper checking and bagging techniques.
• Ensure proper bookkeeping procedures are implemented.
• Order front-end supplies; coordinate with Grocery Manager.
• Provide coaching and performance evaluations to team members.
• Report store information to Spirit publications where applicable.
• Handle payroll and accounting procedures in stores without HR support.
• Designate trainers as needed and ensure store assets are safeguarded.
• Maintain cleanliness and appearance of front-end areas and check stands.
• Assist with guest and team member safety.
• Perform other duties as required by management.

Skills

People management

Hiring

Training

Scheduling

Performance management

Customer service

Payroll

Front-end operations

Education

High School Diploma or equivalent

Certified Food Safety Manager certification

Tools

Bookkeeping

Job description

The Service Supervisor is first and foremost responsible for guest relations and satisfaction. They assume total store responsibility in Store Director, Assistant Store Director, and Grocery Manager’s absence. They serve as Controller of cash and returned check and is responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Responsible for hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; coordinates scheduling with the Grocery Manager
• Responsible for managing all Service Counter functions
• Responsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
• Responsible for supervising and ensuring proper checking and bagging techniques are being used
• Responsible for ensuring proper bookkeeping procedures are implemented
• Orders supplies for front-end maintenance of store; coordinates needs with Grocery Manager
• Responsible for performance evaluations and coaching sessions of all team members within department and completion in a timely manner
• Reports general store information to the Spirit and Spirit Too publications in stores with no Representative HR Site Support
• Responsible for general public relations and "Spirit" initiatives within the store in stores with no Representative HR Site Support
• Responsible for all payroll and accounting procedures and their implementation in stores with no Representative HR Site Support
• Designates and assigns trainers as necessary
• Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• In stores without a Representative HR Site Support, the Service Operations Manager serves as the designated human resource manager to handle the hiring, training and orientation objectives
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Provides knowledge to team members regarding team member benefits in stores where a Representative HR Site Support is not present
• Assist with overall guest and team member safety
• Greets and speaks politely with every guest on premises
• Performs other duties as requested or required by management

Key Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Minimum of 1 year store experience
• Must maintain Certified Food Safety Manager certification
• The Service Operations Manager is required to work an average of 43 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
• Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)
• Must also be able to bend, lift, and perform all other physical aspects of the job
• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:

ACI Value

A copy of the full job description can be made available to you.