Service Operations Manager
Southland Industries, Inc.
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Benefits offered by this job
Job summary
Southland Industries in Phoenix, AZ seeks a results-driven Director of Service Operations to lead service field personnel, the service admin team, and the service sales function. You will drive growth by expanding market share and service offerings while developing the team and managing P&L.
Responsibilities include budgeting, KPI management, coordinating PMs and repairs, supporting sales to win new contracts, and aligning safety and compliance across locations with union and training partners.
Qualifications
- 10+ years of service management experience in HVAC/building systems.
- Bachelor’s degree in engineering, business or related field.
- Demonstrated ability to lead, mentor and drive results.
Responsibilities
- Lead service field organization across trades and supervise admin staff.
- Develop budgets, P&L management, and KPIs for performance goals.
- Collaborate with sales to secure new customers and contracts.
Skills
Education
Tools
Job description
This role is responsible for managing service operations, including financial results and leadership of service field personnel, the service admin team and (Directly or Indirectly) the service sales team. In addition, this role is responsible for growing the service business, by increasing market share and expanding offerings through the hiring and development of the service team.
- Manages and mentors the service field organization across multiple trades to develop technical, supervisory and leadership skills.
- Assists with recruiting, retention, coaching and training employees.
- Conducts group meetings for communication and workflow, as needed.
- Partners with sales, servicesupervisorsand service businesssupervisor,to developdepartment budget andmanage tometrics & KPIs for performance goals.
- Responsible for department P&L, manages operational activities and spending to maintain alignment of costs for proper overhead and margin expectations.
- providing the scheduling, coordinating, completion and billing of pm visits, repair work and service projects.
- Assists the sales team with operational support to secure new customers, new service agreements and pull through quoted activities.
- Assists with determining quarterly service sales commission payments.
- Develops growth and strategic plans with divisional and regional leadership.
- Establishes initiatives and operational teams to deliver new service capabilities and offerings.
- Partners with support teams across organization for location specific service items: Marketing, Fleet, IT, Accounting, HR Business Partner, Recruiting (T&A) and Training (L&D).
- Partners with safety team to implement new and ongoing programs, including compliance with site-specific safety requirements.
- Delivers a Monthly Service Team Meeting to consistently communicate service-specific and company-wide coaching and awareness.
- Partners with local union leadership and JATC programs to maximize the benefit of our labor affiliations, as well as seek to attract and recruit top talent that can be organized.
- Seeks customer feedback and takes measures to ensure we are delivering quality work and a remarkable customer experience.
- Makes decisions, resolvesissuesand implements changes
- Consults with supervisor on decisions that may impact strategic initiatives
- Works independently
- Bachelor’s degree in Engineering, Business Administration or other related field preferred or applicable experience
- 10+ years of service management experience for a control systems and/or HVAC organization, including people management
- Significant experiencein managing a service business greater than $5M in revenue
- Ability to work very effectively in a collaborative manner with colleagues and staff to create results driven, team-oriented environment
- Very significantservice, contracting, operations, and people management skills
- Demonstratedability to lead,motivateand direct personnel toward achievement of a common goal
- Significant presentation,verbaland written communication skills arerequiredto interact with customers,vendorsand employees
- Solid verbal and written communication skills
- Excellent project management skills and ability to multi-task and prioritize
- Solid Microsoft Office Word and Excel skills
- Significant knowledge of HVAC and overall building systems is required
- Some travel is required
As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:
- 401(k) plan with 50% company match (no cap) and immediate 100% vesting
- Medical, dental, and vision insurance (100% paid for employee)
- Annual bonus program based upon performance, achievement, and company profitability
- Term life, AD&D insurance, and voluntary life insurance
- Disability income protection insurance
- Pre-tax flexible spending plans (health and dependent care)
- Paid parental leave
- Paid holidays, vacation, and personal time
- Training/professional development opportunities and company-paid memberships for professional associations and licenses
- Wellness benefits
As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation.
Southland Industries and all its subsidiaries are anEqual Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment.All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.
All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.
Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).
Job Location Phoenix, Arizona, United States Position Type Full-Time/Regular
Alternate Location
N/A
This role is responsible for managing service operations, including financial results and leadership of service field personnel, the service admin team and (Directly or Indirectly) the service sales team. In addition, this role is responsible for growing the service business, by increasing market share and expanding offerings through the hiring and development of the service team.
- Manages and mentors the service field organization across multiple trades to develop technical, supervisory and leadership skills.
- Assists with recruiting, retention, coaching and training employees.
- Conducts group meetings for communication and workflow, as needed.
- Partners with sales, servicesupervisorsand service businesssupervisor,to developdepartment budget andmanage tometrics & KPIs for performance goals.
- Responsible for department P&L, manages operational activities and spending to maintain alignment of costs for proper overhead and margin expectations.
- providing the scheduling, coordinating, completion and billing of pm visits, repair work and service projects.
- Assists the sales team with operational support to secure new customers, new service agreements and pull through quoted activities.
- Assists with determining quarterly service sales commission payments.
- Develops growth and strategic plans with divisional and regional leadership.
- Establishes initiatives and operational teams to deliver new service capabilities and offerings.
- Partners with support teams across organization for location specific service items: Marketing, Fleet, IT, Accounting, HR Business Partner, Recruiting (T&A) and Training (L&D).
- Partners with safety team to implement new and ongoing programs, including compliance with site-specific safety requirements.
- Delivers a Monthly Service Team Meeting to consistently communicate service-specific and company-wide coaching and awareness.
- Partners with local union leadership and JATC programs to maximize the benefit of our labor affiliations, as well as seek to attract and recruit top talent that can be organized.
- Seeks customer feedback and takes measures to ensure we are delivering quality work and a remarkable customer experience.
- Makes decisions, resolvesissuesand implements changes
- Consults with supervisor on decisions that may impact strategic initiatives
- Works independently
- Bachelor’s degree in Engineering, Business Administration or other related field preferred or applicable experience
- 10+ years of service management experience for a control systems and/or HVAC organization, including people management
- Significant experiencein managing a service business greater than $5M in revenue
- Ability to work very effectively in a collaborative manner with colleagues and staff to create results driven, team-oriented environment
- Very significantservice, contracting, operations, and people management skills
- Demonstratedability to lead,motivateand direct personnel toward achievement of a common goal
- Significant presentation,verbaland written communication skills arerequiredto interact with customers,vendorsand employees
- Solid verbal and written communication skills
- Excellent customer service skills
- Excellent project management skills and ability to multi-task and prioritize
- Solid Microsoft Office Word and Excel skills
- Significant knowledge of HVAC and overall building systems is required
- Some travel is required
As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:
- 401(k) plan with 50% company match (no cap) and immediate 100% vesting
- Medical, dental, and vision insurance (100% paid for employee)
- Annual bonus program based upon performance, achievement, and company profitability
- Term life, AD&D insurance, and voluntary life insurance
- Disability income protection insurance
- Pre-tax flexible spending plans (health and dependent care)
- Paid parental leave
- Paid holidays, vacation, and personal time
- Training/professional development opportunities and company-paid memberships for professional associations and licenses
- Wellness benefits
As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation.
Southland Industries and all its subsidiaries are anEqual Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment.All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.
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