Service Operations Manager

Jobot; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobot, a leading service-focused employer, is seeking a Service Manager to oversee the daily operations of the service department, coordinating technicians, scheduling work, and ensuring timely, high-quality service for customers.

This hands-on leadership role requires strong organization, communication, and the ability to manage multiple priorities, while driving efficiency, accuracy in documentation, and excellent customer satisfaction.

Qualifications

• 3+ years managing service operations, office operations, or field service teams.
• Experience scheduling and dispatching technicians or coordinating field service personnel.
• Knowledge of service ticket management, work order systems, and parts coordination.
• Experience with warranty claims, service administration, or manufacturer documentation preferred.
• Understanding of accounts receivable, accounts payable, and service pricing.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent customer service and communication skills.

Responsibilities

• Lead the daily operations of the service department, ensuring efficient scheduling and dispatch of technicians.
• Coordinate technician routes to maximize productivity and customer response times.
• Open, manage, and close service work orders while maintaining accurate documentation.
• Process manufacturer warranty claims with major vendors, including Carrier, American Standard, and other equipment manufacturers.
• Order, track, and coordinate parts while managing returns and warranty replacements.
• Oversee pricing, invoicing, accounts receivable, and accounts payable related to service operations.
• Partner with technicians to ensure jobs are completed accurately, efficiently, and with outstanding customer service.
• Supervise property maintenance personnel and assist with workforce coordination.
• Monitor department performance, identify process improvements, and implement operational efficiencies.
• Collaborate with ownership to improve service operations and support future business growth.
• Provide leadership, coaching, and accountability to office and service staff.
• Opportunity to oversee installation operations for candidates with strong leadership experience.

Skills

Operations management

Staff supervision

Dispatch coordination

Customer service

Warranty processing

Billing & invoicing

Microsoft Office

Job description

Jobot, a leading service-focused employer, is seeking a Service Manager to oversee the daily operations of the service department, coordinating technicians, scheduling work, and ensuring timely, high-quality service for customers.

This hands-on leadership role requires strong organization, communication, and the ability to manage multiple priorities, while driving efficiency, accuracy in documentation, and excellent customer satisfaction.