Operations Manager

Midwest Transit Equipment, Inc - Whitestown; Whitestown (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental and Vision

Company paid for Short & Long Term Dis

Disability and Life Insurance

401(k) with company match

Holiday Pay

PTO Pay

Career Growth

Job summary

Midwest Transit Equipment is seeking a Full Time Operations Manager for our Whitestown, IN location. You will oversee staffing, delivery, customer concerns, safety, and daily operations, acting as the face of the company for customers and vendors.

The role requires a Bachelor’s degree and at least 5 years of dealership experience, plus strong leadership, MS Office skills, and a commitment to excellent service and organizational discipline.

Qualifications

• Bachelor’s degree required.
• Minimum of 5 years of dealership experience is required.
• Proficiency in MS Office – Word, Excel.
• Demonstrated ability to lead and develop department staff members.
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated.
• Must be flexible and adapt to change readily.
• Must have superior problem solving skills.
• Good organizational skills.

Responsibilities

• Act as the face of Midwest Transit for customers, vendors, and the Manufacturer.
• Manage all aspects of the location from staffing, to delivery, to customer concerns.
• Travel to the Kansas City location a minimum of twice a month.
• Review all vehicle orders for new and used buses.
• Manage delivery schedule and communicate with customer on delivery date and delays.
• View service orders and ensure they are scheduled correctly to close on time.
• Review all vehicle sales orders and associated RO’s.
• Monitor Parts Sales reports and maintain the property.
• Attend Conferences and Trade shows.
• Build and maintain relationships with customers and vendors.
• Ensure compliance with OSHA and EPA regulations.
• Lead safety committee meetings and recruit/train staff under HR guidance.
• Conduct annual Performance Reviews and identify employees for leadership roles.
• Review monthly goal numbers and monitor workload/OT.

Skills

Leadership

Team player

Problem solving

Self-motivated

Organizational skills

Adapt to change

Customer focus

Education

Bachelor’s degree

Tools

MS Office

Excel

Job description

Midwest Transit Equipment seeks a Full Time Operations Manager for our Whitestown, INlocation.

Who we are:

Midwest Transit Equipment is the largest New School Bus dealer in the country. We sell more buses than any other dealership in the United Sates. For over 45 years, we have been known for our honesty and integrity in our dealings with both our manufacturers and customers. We take pride in our reputation for offering quality vehicles, exceptional service and affordable prices. We strive to emphasize excellence through our attention to detail and our quality service. We maintain thousands of vehicles at eight locations in five states and over 300 employees committed to providing safe, comfortable and reliable transportation for our customers around the world.

Who we are looking for:

We are looking for an Operations Manager to act as the face of Midwest Transit for customers, vendors, and the Manufacturer. This position manages all aspects of the location from staffing, to delivery, to customer concerns.

Duties and Requirements:

• Support all company sales initiatives; parts, service, and bus sales
• Travel to the Kansas City location a minimum of twice a month
• Review all vehicle orders for new and used buses
• Manage delivery schedule. Communicate with customer on delivery date and delays
• View service orders and ensure they are scheduled correctly to close on time.
• Review all vehicle sales orders and associated RO’s. Make corrections as needed and alert appropriate Parts/Sales staff of items that may require special attention.
• Monitor Parts Sales reports
• Maintain all aspects of the property, both inside and outside
• Attend Conferences and Trade shows
• Build and maintain relationships with customers and vendors
• Understand, communicate, and evaluate all vendors and International Warranty guidelines, approval processes, and policies
• Review Expenses provided and review with VP of Operations
• Review with Parts Manager and Regional Parts Manager on the following topics: Customer Visits, Core Values, 6,9,12 and up No-Move Inventory, Sales flyer results, monthly Freight expense.
• Review Monthly Parts and Service Reports identifying the performance of each customer.
• Connect with the appropriate department manager when invoices are not being paid due to lack of communication with the customer. (i.e. Repair Estimate not provided, Didn’t receive all of order)
• Participate in Department Meetings & drive meetings with department managers to keep a “team” focus amongst all employees.
• Create and Review Shop Productivity Report
• Review monthly goal numbers
• Monitor Technician Training with Service Manager.
• Review Prestige Rating and work with Department Manager if something needs to be improved.
• Review Weekly Dirty Core cycle counts
• Monitor workload and OT that is required to get the job done as efficiently as possible.
• Review the Weekly WC report with the Service Manager, Parts Manager, and warranty clerk as needed.
• Knowledge of State regulations regarding school buses
• Under the guidance of Human Resources, recruit, train, discipline, and terminate employees
• Enforce all company policies and procedures
• Head of the location’s safety committee. Conduct safety committee meetings with the Company's safety consultant
• Ensure compliance with all OSHA and EPA regulations
• Conduct annual Performance Reviews
• Identify Employees for future leadership roles and develop their skills and knowledge for advancement within the Company
• Make and adhere to difficult decisions

Minimum Requirements:

• Bachelor’s degree required
• Minimum of 5 years of dealership experience is required
• Proficiency in MS Office – Word, Excel
• Demonstrated ability to lead and develop department staff members
• Must be a team player with a strong sense of commitment to the customer
• Must be self-motivated
• Must be flexible and adapt to change readily
• Must have superior problem solving skills
• Good organizational skills

Benefits:

• Competitive Salary
• Medical Insurance
• Dental and Vision
• Company paid for Short & Long Term Disability and Life Insurance
• 401(k) with company match
• Holiday Pay
• PTO Pay
• Career Growth

Midwest Transit Equipment is proud to be an Equal Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service. Midwest Transit Equipment is also proud to be a Drug Free workplace.