Service Operations Manager

Stanley Black & Decker; Honolulu (HI); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Disability insurance

401(k) plan

Stock purchase plan

Paid time off

Tuition reimbursement

Discounts on tools

Job summary

Stanley Black & Decker seeks a Service Operations Manager to lead the Nashville Service Operations Center as part of the T&O Commercial team. You will drive growth, service excellence, and profitability.

Responsibilities include managing the center, building relationships with distributors and end-users, delivering revenue growth, and implementing PSD processes for inventories, facilities, and billing while guiding a high-performing onsite team.

Qualifications

• Strong independent work ethic with ability to meet productivity goals.
• Proficient with Microsoft Excel, PowerPoint, Word, Outlook; SAP a plus.
• Highly motivated and able to exceed targets.
• Able to build and maintain strong relationships.
• Willingness to travel 4–5 days per week.

Responsibilities

• Manage the Nashville Service Operations Center.
• Lead onsite team to drive revenue growth and service for Nashville markets.
• Develop new business opportunities and execute strategic plans.
• Achieve sales and profitability goals for the center.
• Implement PSD processes for inventories, facilities, equipment, and billing.
• Communicate opportunities and trends to management.
• Manage budgets and ensure EHS goals are met.
• Promote PSD and SB&D programs to customers and partners.
• Build relationships with distributors and end-users.
• Assist with hiring, training and performance reviews.

Skills

Independent work ethic

Microsoft Office

Motivated & target-driven

Relationship building

Travel readiness

Tools

SAP

Job description

Service Operations Manager

Overview: Lead Nashville Service Operations Center as part of the T&O Commercial team, driving growth, service excellence, and profitability.

Responsibilities

• Overall management of the Nashville Service Operations Center.
• Lead onsite team to deliver revenue growth, service and support to customers and brands in Nashville and surrounding markets.
• Develop new business opportunities and execute strategic plans using marketing programs and field resources.
• Achieve sales and profitability goals for the center.
• Implement and maintain Product Service Division (PSD) processes for inventories, facilities, equipment, billing, and other operations.
• Communicate opportunities, issues, and trends to management and marketing.
• Effectively manage operational budgets and ensure EHS goals are met.
• Promote PSD and Stanley Black & Decker programs to customers, distributors and end‑users.
• Build relationships with distributors, end‑users, and other SB&D sales forces.
• Deliver outstanding customer service and regularly call on specific distributors in the region.
• Assist with hiring, training, development and performance reviews of the product service team.

Qualifications

• Strong independent work ethic with ability to meet daily/weekly/quarterly productivity goals.
• Excellent skills in Microsoft applications (Excel, PowerPoint, Word, Outlook); SAP experience a plus.
• Highly motivated, thrives on challenges and exceeding expectations and targets.
• Ability to build, cultivate and maintain strong relationships.
• Travel approximately 4–5 days a week.

Benefits & Compensation

• Competitive salary.
• Medical, dental, life, vision, and wellness program.
• Disability insurance.
• 401(k) and Employee Stock Purchase Plan.
• Paid time off, holidays, personal days, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and partner programs.

Equity and Inclusion

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact (860) 827‑3923 or [e-mail].