Service Operations Leader - Field Team Excellence

KONE, Inc; Madison (WI); On-site; USD 105,000 - 138,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

401K Employer Match

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

KONE, Inc in Madison, Wisconsin, is seeking a Service Supervisor to lead daily field service operations and the technician workforce, ensuring safe, high-quality service delivery and strong customer satisfaction.

You will manage labor productivity, determine routing, and partner with sales to identify repair opportunities, while coaching teams and driving continuous improvement in a fast-paced, safety-conscious environment.

Qualifications

• 2+ years of leadership experience in a service-oriented environment.
• Experience leading frontline employees or field-based teams.
• Strong customer relationship and problem-solving skills.
• Experience improving operational performance and team productivity.
• Excellent communication and organizational abilities.

Responsibilities

• Lead daily field service operations and technician workforce execution.
• Drive customer satisfaction, retention, and responsiveness.
• Manage labor productivity, route effectiveness, and workforce utilization.
• Support repair opportunities and ensure profitable execution.
• Coach, develop, and retain high-performing employees.
• Ensure safety and operational standards compliance.
• Monitor operational and financial performance metrics.

Skills

Leadership

Customer focus

Communication

Problem solving

Team development

Job description

KONE, Inc in Madison, Wisconsin, is seeking a Service Supervisor to lead daily field service operations and the technician workforce, ensuring safe, high-quality service delivery and strong customer satisfaction.

You will manage labor productivity, determine routing, and partner with sales to identify repair opportunities, while coaching teams and driving continuous improvement in a fast-paced, safety-conscious environment.