Operations Team Lead: Drive Service Excellence & Growth

Aptive Environmental, LLC; Madison (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

Incentive trip

Company iPhone

Gas card

Health insurance

Dental insurance

Vision insurance

Pet insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Advancement opportunities

Positive culture

Job summary

Aptive Environmental in Madison, WI is seeking an Operations Supervisor to lead a local field operations team, ensuring top-notch quality and service for customers. This full-time role emphasizes safety, efficiency, and strong leadership within a fast-paced field environment.

You will manage payroll, monitor labor utilization, and drive improvements to meet KPIs while delivering excellent customer service and pest-control services on scheduled visits.

Qualifications

• Excellent verbal, written, and communication skills.
• Interpersonal and collaboration skills.
• Strong analytical and problem-solving skills.
• Ability to analyze information and think systematically.
• Strong ability to lead and manage a team.
• Proficient with Google drive functions or related software.
• A US driver’s license that has been valid for a minimum of 3 years is required.
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years).
• A drug test and background check will be performed on all new hires.
• Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate Aptive services Aptive Environmental.

Responsibilities

• Responsible for customer retention, employee retention and improving customer revenue for their assigned team.
• Meet requirements for personal service production.
• Continually monitor and balance labor utilization with production in order to optimize overall efficiencies.
• Manage payroll for all Service Professionals and Lead Service Professionals within the team.
• Strive to achieve high operational efficiency and effective labor management.
• Growth and success of areas by ensuring safe and efficient delivery of quality services.
• Execute plans for improvement of deficiencies identified by leadership for the team and report the progress.
• Meet KPI standards.
• Create a positive atmosphere of learning and growth for all Service Professionals.
• Actively seeks opportunities to develop, improve and innovate themselves and their teams.
• Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools.
• Review Service Professional performance metrics with the Operations Manager.
• Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional.
• Deliver excellent customer service to potential and existing customers.
• Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion.
• Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field.
• Remain compliant with state and federal laws, regulations, and licensing.
• Obtain local and state licensing

Skills

Verbal communication

Written communication

Collaboration

Analytical thinking

Problem solving

Leadership

Google Drive

Driver’s license

Clean driving record

Background check

Licensing ability

Job description

Aptive Environmental in Madison, WI is seeking an Operations Supervisor to lead a local field operations team, ensuring top-notch quality and service for customers. This full-time role emphasizes safety, efficiency, and strong leadership within a fast-paced field environment.

You will manage payroll, monitor labor utilization, and drive improvements to meet KPIs while delivering excellent customer service and pest-control services on scheduled visits.