Service Operations Leader: Dispatch, Support & Analytics

Life Fitness

Rosemont (IL)

Hybrid

USD 93,000 - 136,000

Full time

6 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

401(k) with 4% employer match

Medical, dental and vision insurance

Paid time off & holidays

Life insurance & disability

Job summary

Life Fitness is seeking a Service Operations Manager to lead the administrative and operational support for our global field service organization. Hybrid role based in Rosemont, IL, with in-office days Tue–Thu and remote Mon/Fri.

You will oversee dispatch, scheduling, service coordination, and customer support while driving efficiency and cost control. Ideal candidates have 5+ years in field service operations, strong leadership, and experience with ERP/CRM systems (Oracle) and reporting tools

Qualifications

Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or related field preferred; equivalent experience considered.
5+ years of experience in field service operations, service coordination, dispatch management, or related operational leadership roles.
3+ years of leadership or people management experience.

Responsibilities

Lead and manage daily operations of multiple field service support departments.
Oversee dispatch, scheduling, service coordination, and customer support activities.
Develop and implement operational processes to improve efficiency and service delivery and manage costs.
Monitor workflow, resource allocation, customer satisfaction, and service-related metrics.
Collaborate with field service leadership to align support operations with business objectives.
Establish performance expectations and provide coaching, training, and feedback.