Inside Sales Associate

E495 Sulzer Electro-Mechanical Services (US) Inc.; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

15 PTO days

401k match

Health plan including medical, dental,

Vision, Life, disability

HSA matching

Wellness program

Employee Assistance Program

Paid paternal leave

Gym reimbursement

Job summary

Sulzer is seeking an Inside Sales Representative to manage house accounts and deliver comprehensive sales and customer service support for industrial service projects.

You will coordinate with Account Sales Managers, operations teams, and internal stakeholders to ensure smooth project execution, timely customer communication, and efficient account management.

Qualifications

• Excellent verbal and written communications are required.
• Strong listening and presentation skills are essential.
• Fluent in reading and speaking both English and Spanish.
• Ability to multi-task, prioritize, and manage time effectively.
• Office-based role with overtime and flexible response to client emergencies.
• Proficiency with email, internet, data entry and MS Excel.

Responsibilities

• Manage and develop assigned House Accounts; prepare order acknowledgments.
• Coordinate intercompany projects and transactions; support invoicing.
• Provide status updates and milestone communications with customers, ASM, and operations.
• Assist in coordinating customer visits, witness tests, and reviews.
• Support sales process SOPs and document templates.
• Perform Salesforce and D365 admin tasks related to house accounts.

Skills

Verbal communication

Written communication

Active listening

Presentation

Bilingual English/Spanish

Multi-tasking

Office presence

Time management

MS Excel

Tools

Salesforce.com

D365

Job description

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

The Inside Sales Representative is responsible for managing assigned house accounts and providing comprehensive sales and customer service support for industrial service projects. This role serves as a key liaison between customers, Account Sales Managers (ASMs), operations teams, and internal stakeholders to ensure smooth project execution, timely customer communication, and efficient account management.

Responsibilities include coordinating project-related activities, customer onboarding, order acknowledgments, intercompany transactions, and CRM administration.

Responsibilities

• Manage and develop assigned “House Accounts” Order acknowledgments – create and send to the customer as required.
• Coordinate intercompany projects and transactions – communications, project management, invoicing support as required.
• Project related communications (status updates, milestone communications, etc) – Customer/ ASM/ Operations where required
• Support ASM in facilitating customer visits where required (including witness test runs, TDI review, etc)
• Support development of sales process SOP’s and document templates
• Salesforce and D365 admin tasks – inactive customer accounts, house account related contacts, etc
• Participate in weekly production/ WIP meetings – coordinate and communicate sales related actions as required
• Coordinate commercial tasks of customer motor storage – quotes, PO’s, customer documentation where required
• Coordination and support of new customer onboarding

Required Experience

• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Fluent in reading and speaking both English and Spanish
• Ability to multi-task, prioritize, and manage time effectively
• Required to work in the office including overtime as required
• Required to work flexible and to respond to client emergencies.
• Computer skills including email, internet, data entry and MS Excel

Preferred Experience

• Experience working with Salesforce.com or similar CRM
• Working knowledge of services of industrial rotating equipment

What we offer you

• 15 days of paid time off and 12 company-paid holidays
• 401k plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym reimbursement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.

Sulzer is a leading engineering company with a proud heritage of innovation. By supporting water and energy security, enabling the energy transition and driving the use of circular technologies, we help our customers build a better world. With more than 13’000 employees and 160 world-class production facilities and service centers across the globe, we are a globally diverse team. We value the uniqueness of all our colleagues, and we appreciate the contributions that each of us makes to the company’s success. We prioritize your health and safety and are committed to offering a work environment in which you can thrive.

Join our team now to grow your expertise and develop solutions that truly make a difference! Are you interested in other oppportunities at Sulzer? Feel free to introduce yourself to our team