Service Manager - CAT Dealership

Wiese USA; St. Louis (MO); On-site; USD 85,000 - 120,000; Full time

Job summary

Wiese USA in St. Louis, MO is seeking a Service Manager to lead a team of technicians and drive service excellence in a fast-paced environment.

You will oversee dispatch, scheduling, work orders, and performance metrics while building strong customer partnerships and ensuring safety compliance with OSHA standards.

This role offers a hands-on leadership position with visibility across departments and opportunities to improve processes, reduce downtime, and grow service revenue.

Qualifications

• Experience leading service technicians and coordinating field service teams.
• Strong understanding of service operations, dispatch, scheduling, and work orders.
• Ability to build customer relationships and resolve issues effectively.
• Knowledge of OSHA safety standards and compliance.

Responsibilities

• Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
• Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
• Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
• Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
• Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
• Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
• Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
• Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.

Skills

Team Leadership

Operations Management

Customer Relationship Management

Job description

Position Summary

At Wiese USA, excellent service is the heartbeat of everything we do—and the Service Manager is the leader who keeps it running strong. In this role, you’ll be at the center of a fast-paced operation, leading a skilled team of technicians who keep our customers’ equipment moving and their businesses productive. You’ll drive performance, solve complex challenges, and deliver an exceptional service experience that sets Wiese apart in the material handling industry.

This is more than a management role—it’s an opportunity to build a high-performing team, strengthen customer partnerships, and shape the future of our service operations. If you thrive on leadership, enjoy working close to the action, and take pride in turning great service into lasting customer relationships, this role offers the chance to make a real impact every day.

Key Responsibilities

• Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
• Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
• Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
• Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
• Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
• Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
• Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
• Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.