Service Operations Leader

KanEquip, Inc.; Ellsworth (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

KanEquip, Inc. in Ellsworth, KS is seeking a Service Manager to provide leadership and accountability for the service department, driving revenue, margins and customer satisfaction across operations.

You will staff, schedule and train team members; manage warranty and paperwork; promote service locally and collaborate with technicians, writers, sales and parts staff to deliver exceptional service. The role demands strong communication and problem-solving skills, and willingness to travel for

Qualifications

• Proven leadership skills in a service/operations environment.
• Strong customer service orientation and ability to manage stakeholder expectations.
• Excellent communication and interpersonal abilities with staff and customers.
• Solid diagnostic and problem-solving abilities for heavy equipment.
• Experience scheduling, staffing and workflow optimization.
• Willingness to travel for meetings and training.

Responsibilities

• Lead the service department to meet revenue, margin and expense objectives.
• Staff, schedule and develop personnel; ensure timely and accurate paperwork including trucking operations.
• Motivate and engage service personnel toward performance and development plans.
• Deliver exceptional customer service and maintain a safe, compliant work environment.
• Promote KanEquip Service locally and stay updated on new product education.

Skills

Leadership

Customer service

Communication

Diagnostics

Scheduling

Travel

Tools

CRM systems

Invoicing system

Job description

KanEquip, Inc. in Ellsworth, KS is seeking a Service Manager to provide leadership and accountability for the service department, driving revenue, margins and customer satisfaction across operations.

You will staff, schedule and train team members; manage warranty and paperwork; promote service locally and collaborate with technicians, writers, sales and parts staff to deliver exceptional service. The role demands strong communication and problem-solving skills, and willingness to travel for