Service Operations Lead, MSS - Nashville

Socket.dev; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America, Inc. (MCA) is seeking an experienced Service Manager I in the Nashville, TN area to oversee service operations, manage customer interactions, and track basic performance metrics.

The ideal candidate has 3–5 years of service management experience, strong communication and leadership skills, and proficiency with service management software and Microsoft Office. Join MCA and help drive service excellence while working with a team that values safety, growth, and

Qualifications

• Bachelor's degree in business administration, management, or a related field is preferred.
• 3–5 years of experience in service management or a similar role.
• Strong communication, problem-solving, and team leadership skills.
• Proficiency in service management software and Microsoft Office Suite.
• Ability to manage customer relationships and resolve issues in a timely manner.

Responsibilities

• Manage Service Operations: Oversee the daily operations of the service department to ensure efficient and effective handling of service requests, meeting established KPIs and SLAs.
• Customer Relations: Build and maintain strong relationships with clients, addressing their needs to enhance customer satisfaction.
• Troubleshooting and Problem Resolution: Handle escalated service issues and work to resolve them promptly.
• Performance Monitoring: Monitor service performance metrics and prepare basic reports to track trends and identify areas for improvement.
• Collaboration: Work with other departments, such as sales and technical support, to ensure a seamless customer experience.

Skills

Leadership

Communication

Problem-solving

Team leadership

Customer service mindset

Education

Bachelor's degree in business administration or related field

Tools

Service management software

Microsoft Office Suite

Job description

Mobile Communications America, Inc. (MCA) is seeking an experienced Service Manager I in the Nashville, TN area to oversee service operations, manage customer interactions, and track basic performance metrics.

The ideal candidate has 3–5 years of service management experience, strong communication and leadership skills, and proficiency with service management software and Microsoft Office. Join MCA and help drive service excellence while working with a team that values safety, growth, and