Service Coordinator

Mobile Communications America; Springfield, Branson (MO, MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

PTO

Education Incentives

Job summary

Mobile Communications America seeks an experienced Service Coordinator in Springfield, MO to act as the primary contact for service requests, coordinate field technicians, and collaborate across departments to ensure timely ticket closure and accurate documentation.

The role requires 1–3 years in customer operations; proficiency in Microsoft Word and Excel is preferred, with a focus on customer service, scheduling, and billing support.

Qualifications

• 1–3 years of experience in customer operations or related fields such as: Customer Service
• Scheduling/Dispatching responsibilities
• Accounts Payable/Receivable experience; administrative background required

Responsibilities

• Act as the primary point of contact for service requests
• Schedule daily work for field service technicians and coordinate with customers/subcontractors
• Create, track, and close service tickets with proper documentation and hours
• Review WIP reports and KPIs to ensure targets are met
• Build and maintain relationships with customers and vendors

Skills

Customer Service

Scheduling/Dispatching

Accounts Payable/Receivable

Administrative experience

Tools

Microsoft Word

Microsoft Excel

Job description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in Springfield, Missouri, to support our fast-growing Voice (MSS) division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING

• Acting as the primary point of contact for service requests.
• Evaluating customer needs and connecting them with the appropriate resources.
• Scheduling daily work for field service technicians and coordinating with customers and subcontractors.
• Collaborating across departments to communicate daily priorities with service and operations teams.
• Responding promptly to phone calls and email inquiries.
• Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded.
• Regularly reviewing and updating Work-in-Progress (WIP) reports.
• Generating reports and ensuring key performance indicators (KPIs) are met.
• Reviewing sales and service tickets for accuracy and sending invoices via email or mail.
• Managing customer contact information, resolving billing discrepancies, and assisting with collections on overdue accounts.
• Building and maintaining strong relationships with customers and vendors.
• Promoting and maintaining a safe, positive, and productive work environment.
• Performing additional duties as assigned.

WHAT YOU WILL BRING TO THE TEAM

• 1–3 years of experience in customer operations or related fields such as:
• Customer Service
• Scheduling/Dispatching
• Accounts Payable/Receivable
• Previous administrative experience required.
• Proficiency in Microsoft Office, especially Word and Excel.
• Strong customer service orientation and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Ability to work well under pressure and meet deadlines.
• Strong critical thinking and analytical skills.
• Clear and professional verbal and written communication skills.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 20 pounds, and frequently position self to maintain computers or other equipment as needed.

DIRECT REPORTS

No Direct Reports

Who We Are

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turnkey systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

What We Believe

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA; it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

Monday-Friday 8:00 am-12:00 pm ET