Service Operations Lead — Fleet & Equipment Services

jobs-at-fleet-glass-services; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus opportunities

Comprehensive benefits package

Leadership development opportunities

Supportive team culture

Job summary

Fleet Glass Services (FGS) in Raleigh, NC is seeking an experienced Service Operations Manager to lead daily shop and field operations. You will oversee scheduling, dispatch, customer service, invoicing, inventory control, and KPI-driven improvements to keep fleets moving.

Ideal candidates will have 3–5 years of management in auto glass or fleet service, strong leadership, cost awareness, and proficiency with MS Office and operations software. A valid driver’s license is required.

Qualifications

• 3-5 years of management experience in auto glass, fleet service, or related industries.
• Strong leadership skills managing both office and field personnel.
• Experience reviewing invoices, monitoring expenses, and maintaining financial accuracy.
• Knowledge of inventory management, purchasing, and vendor relations.
• Excellent organizational, problem-solving, and decision-making abilities.

Responsibilities

• Overseeing daily operations of the shop, mobile service teams, and customer service department.
• Managing scheduling, workflow, and resource allocation to ensure timely completion of jobs.
• Leading and developing Customer Service Representatives, dispatchers, technicians, and field staff.
• Reviewing invoices for accuracy, ensuring proper billing practices, and resolving discrepancies.
• Monitoring operational expenses, labor costs, and material costs to support profitability.
• Managing inventory levels and ordering materials to ensure efficient operations.
• Overseeing warranty claims, customer concerns, and quality assurance processes.
• Analyzing operational reports and KPIs to drive improvements.
• Working with customers to resolve escalated issues and maintain high satisfaction.

Skills

Leadership

Financial acumen

Operations management

Customer service

Tools

Microsoft Office

Business management software

Inventory software

Job description

Fleet Glass Services (FGS) in Raleigh, NC is seeking an experienced Service Operations Manager to lead daily shop and field operations. You will oversee scheduling, dispatch, customer service, invoicing, inventory control, and KPI-driven improvements to keep fleets moving.

Ideal candidates will have 3–5 years of management in auto glass or fleet service, strong leadership, cost awareness, and proficiency with MS Office and operations software. A valid driver’s license is required.