Operations Leader — Fleet Glass Services

jobs-at-fleet-glass-services; Raleigh (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Fleet Glass Services in Raleigh, NC is seeking an experienced Operations Manager to lead day-to-day operations, oversee shop and field teams, manage personnel, review invoices, and drive continuous improvement while delivering exceptional service. You will optimize scheduling, budgets, inventory, and KPI reporting, ensure safety and compliance, and partner with customers to resolve issues.

Hands-on leader ready to build high-performing teams will fit.

Qualifications

• 3-5 years of management experience in auto glass, automotive service, fleet service, or related industry.
• Strong leadership skills with experience managing both office and field personnel.
• Experience reviewing invoices, monitoring operational expenses, and maintaining financial accuracy.
• Knowledge of inventory management, purchasing, and vendor relations.
• Excellent organizational, problem-solving, and decision-making abilities.
• Experience analyzing reports, tracking KPIs, and implementing operational improvements.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office and business management software.
• Valid driver’s license and reliable transportation.

Responsibilities

• Overseeing daily operations of the shop, mobile service teams, and customer service department.
• Managing scheduling, workflow, and resource allocation to ensure timely completion of jobs.
• Leading and developing Customer Service Representatives, dispatchers, technicians, and field staff.
• Reviewing invoices for accuracy, ensuring proper billing practices, and resolving discrepancies.
• Monitoring operational expenses, labor costs, and material costs to support profitability.
• Managing inventory levels and ordering materials to ensure efficient operations.
• Overseeing warranty claims, customer concerns, and quality assurance processes.
• Analyzing operational reports and KPIs to drive improvements.
• Working closely with customers to resolve escalated service issues and maintain high satisfaction levels.
• Ensuring compliance with company policies, safety standards, and industry requirements.
• Identifying opportunities to improve productivity, reduce costs, and increase operational performance.
• Conducting regular audits of inventory, service quality, documentation, and field operations.

Skills

Leadership

Scheduling

Customer service

Invoice review

Inventory management

KPI analysis

Microsoft Office

Driver's license

Job description

Fleet Glass Services in Raleigh, NC is seeking an experienced Operations Manager to lead day-to-day operations, oversee shop and field teams, manage personnel, review invoices, and drive continuous improvement while delivering exceptional service. You will optimize scheduling, budgets, inventory, and KPI reporting, ensure safety and compliance, and partner with customers to resolve issues.

Hands-on leader ready to build high-performing teams will fit.