Service Operations Coordinator

KONE; United States; On-site; USD 59,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

401K match

Insurance options

Well-being program

Job summary

KONE is seeking a Service Operations Coordinator for the Americas in Houston, TX. You will support the service repairs process, book secured repair orders in SAP, initiate invoice downpayments, requisition parts, and coordinate with Operations and customers to schedule planned repairs.

You will interact with General Manager, Sales, Supervisors and Technicians to drive revenue and ensure effective customer communication.

Qualifications

• 2+ years of progressive customer service experience.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Support the service repairs process by scheduling, invoicing downpayments, and parts requisition in SAP.
• Coordinate with Operations, Sales, Supervisors and Technicians to schedule planned repairs.
• Maintain technician on-call scheduler and dispatch board for overtime calls.
• Assist Service Supervisor by pulling Made Visit reports for distribution.
• Manage and order office supplies and assist with invoicing disputes.

Skills

MS Word

Excel

Well Organized

Education

High School diploma or equivalent

Tools

SAP

Job description

Service Operations Coordinator

Founded in 1910 , KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others.

Job Overview

• Are you ready to make your next career move to join our team as our SERVICE OPERATIONS COORDINATOR for KONE Americas in KONE USA-HOUSTON, TX?
• Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?
• Are you able to collaborate with all levels of the organization to achieve business goals?
• Do you thrive in areas where priorities change from time to time?
• Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?
• Do you demonstrate a passion for quality and results?
• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Job Duties

As our "SERVICE OPERATIONS COORDINATOR, " you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.

The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.

You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.

Other Listed Duties as Needed

• Perform general office work and administrative tasks related to the ongoing service business of the branch.
• Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors
• Maintain Scheduler Area Editor
• Monitor Dispatch Board
• Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested
• Audit completeness and accuracy of KONECT Building Site notes
• Provide internal Technician supports
• Manage Fleet Vehicles
• Assist with Invoice dispute
• Manage and order Office Supplies
• Reporting functions for Branch Staff Meetings
• Process utility invoices
• Additional duties as assigned

Hiring requirements

• Proficient in MS Word and Excel
• Well Organized
• Customer service mindset

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

We value your authentic self.

Collaborative, creative, and supportive work environment.

Passionate about safety, quality, and innovation

We care about the communities where we live and work.

Just some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $58,600 - $76,900. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career !

KONE is an equal opportunity employer. All qualified applicants will receive consideration f