Billing Coordinator

Kone México; Marietta (GA); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

401K Employer Match

401K Non-elective Contribution

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Tuition Reimbursement

Paid Time Off

Job summary

KONE is looking for a CS&A Billing Coordinator to support our Southeast District in Marietta, GA. In this role, you will handle the accurate processing of Non-Quoted Repair Orders and ensure compliance with KONE billing processes.

Ideal candidates will possess strong communication and organizational skills, and proficiency in advanced office tools. This position is perfect for those passionate about customer service and looking for career growth opportunities within a collaborative and

Qualifications

• 2-3 years of prior working experience in an office administrative role is required.
• Experience in a service business is a plus.

Responsibilities

• Ensure accurate and timely processing of Non-Quoted Repair (NQR) Orders.
• Audit contract documentation for compliance to invoicing requirements.
• Ensure compliance to KONE billing processes and procedures.

Skills

Customer Relationship Management

Communication Skills

Organization

Analytical Skills

Advanced Office Tools

Education

Higher Vocational diploma in business

Tools

SAP

Office Tools (Outlook, Word, Excel)

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as our CS&A Billing Coordinator for KONE Americas. This role will support our Southeast District and will sit at the Marietta, GA branch.

• Do you enjoy analyzing non-quoted repair service orders (time of call, scope of work performed, contract type..etc) to identify orders requiring further review with management?
• Does organizing and prioritizing multiple tasks motivate you?
• Do you thrive in areas where you use interpersonal skills to interact and build relationships effectively with customers and KONE stakeholders?
• Are you skillful with advanced Office Tools (Outlook, Word, Excel)?
• Do you demonstrate a passion for learning software applications?
• Are you committed to working independently and as a team member under tight time constraints?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Job Duties As our Billing Coordinator, you will ensure accurate and timely processing of Non-Quoted Repair (NQR) Orders. This role specializes in auditing contract documentation for compliance to invoicing requirements and aligns with work completion to ensure invoice quality and accelerated invoice cycle time. Additionally, the role ensure compliance to KONE billing processes and procedures resulting in increased customer satisfaction and reduction of credit memos.

Higher Vocational diploma in business or related field of education or 2-3 years of prior working experience in an office administrative role is required. Experience in similar industry (service business) is a plus.

Other Hiring requirements

• Excellent communication skills both written and oral
• General knowledge of contract and business principles (e.g. order entry, scheduling, invoicing)
• Knowledge of SAP or similar ERP (Enterprise Resource Planning) system is an asset, specifically in areas of Sales and Distribution

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work. Come share your passion and energy to make a positive impact at KONE for our customers and your career!

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Just some of our many benefits include:

• Competitive salary
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement

The hiring range for this role in the Marietta, GA location is $54,800.00 – $71,925.00 . The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

#LI-TG1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®.

In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries.

KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.