Service Operations Coordinator

Kone México; Houston (TX); On-site; USD 59,000 - 77,000; Full time

Job summary

KONE USA in Houston seeks a Service Operations Coordinator to support the service business tendered repair process, book repair orders in SAP, and coordinate with operations and customers to schedule planned repairs.

You will work with General Manager, Salespeople, Supervisors and Technicians; 2+ years of customer service and a High School diploma are required. Proficiency in MS Word and Excel is expected.

Qualifications

• 2+ years of progressive and successful customer service experience.
• Proficient in MS Word and Excel.
• High School education or equivalent.

Responsibilities

• Provide specialized support to the Service Business tendered repair process; book secured Repair orders in SAP, initiate invoice downpayments, requisition parts, follow up with customers, and coordinate with Operations and customers to schedule planned repairs.
• Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
• Maintain on-site office duties and support fleet management as needed.

Skills

Customer service

MS Excel

MS Word

Multitasking

Education

High school diploma or equivalent

Tools

SAP

MS Office

Job description

Service Operations Coordinator

Company Overview Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Job Overview Are you ready to make your next career move tojoin our team as our SERVICE OPERATIONS COORDINATORfor KONE Americas in KONE USA-HOUSTON, TX? Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis? Are you able to collaborate with all levels of the organization to achieve business goals? Do you thrive in areas where priorities change from time to time? Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)? Do you demonstrate a passion for quality and results? Are you committed to promoting a safety culture in your team? If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Job Duties As our “SERVICE OPERATIONS COORDINATOR,” you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow‑up with customers, and coordinate with Operations and customers to schedule planned repairs. The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication. You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.

Other Listed Duties as Needed

• Perform general office work and administrative tasks related to the ongoing service business of the branch.
• Maintain Technician on‑call Scheduler, for overtime calls for Technicians and Supervisors
• Maintain Scheduler Area Editor
• Monitor Dispatch Board
• Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested
• Audit completeness and accuracy of KONECT Building Site notes
• Provide internal Technician supports
• Manage Fleet Vehicles
• Assist with Invoice disputeManage and order Office Supplies
• Reporting functions for Branch Staff Meetings
• Process utility invoices
• Additional duties as assigned

Hiring requirements

• Proficient in MS Word and Excel
• Well Organized
• Customer service mindset

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation. We care about the communities where we live and work.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non‑elective Contribution
• Well‑being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long‑term Disability
• Buy‑Up Long‑term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union Tuition Reimbursement
• Commuter Benefits

Annual Base Pay Range: The hiring range for this role is $58,600 – $76,900. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co‑workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.