Service Operations Coordinator

NCI Affiliates; Salinas (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

NCI Affiliates is seeking a Service Operations Coordinator to support daily program operations and administrative functions in a collaborative environment.

You will coordinate client records, compliance tasks, transportation, and reporting, while upholding the rights and dignity of individuals served. This role requires strong organizational skills, attention to detail, and the ability to work across departments.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work collaboratively as part of a team.
• Commitment to upholding the rights and dignity of individuals with disabilities.
• Proficiency with standard office software and documentation practices.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Responsibilities

• Coordinate administrative and operational activities to ensure effective service delivery and departmental efficiency.
• Assist with maintaining client records, documentation, and case-related administrative tasks.
• Support employee oversight processes and help uphold administrative accountability.
• Monitor and maintain compliance with agency policies, state regulations, and federal requirements.
• Advocate for and uphold the rights and dignity of individuals served.
• Fulfill mandated reporter responsibilities by reporting suspected abuse, neglect, or exploitation.
• Coordinate resources, schedules, equipment, and materials to support program operations.
• Prepare reports, correspondence, presentations, and other documents as requested by the Director of Client Services.
• Provide administrative support for Vocational Services programs and activities.
• Maintain accurate files, invoices, contracts, and organizational records.
• Coordinate transportation and vehicle-related logistics for vocational work sites.
• Serve as a backup resource for administrative support functions across departments.
• Assist with special projects, operational improvements, and agency initiatives.
• Promote positive working relationships with individuals served, coworkers, families, and community partners.
• Perform driving and local travel as required.

Job description

NCI Affiliates is a mission-driven nonprofit organization dedicated to empowering adults with intellectual and developmental disabilities to lead meaningful, independent lives. As a Service Operations Coordinator, you will play a vital role in supporting the daily operations of our programs and administrative functions. This position offers the opportunity to work in a collaborative, supportive environment where your organizational skills and attention to detail will directly contribute to the quality of services provided to individuals in our community. Join a passionate team committed to making a positive impact and helping others thrive.

Responsibilities

• Coordinate administrative and operational activities to ensure effective service delivery and departmental efficiency.
• Assist with maintaining client records, documentation, and case-related administrative tasks.
• Support employee oversight processes and help uphold administrative accountability.
• Monitor and maintain compliance with agency policies, state regulations, and federal requirements.
• Advocate for and uphold the rights and dignity of individuals served.
• Fulfill mandated reporter responsibilities by reporting suspected abuse, neglect, or exploitation.
• Coordinate resources, schedules, equipment, and materials to support program operations.
• Prepare reports, correspondence, presentations, and other documents as requested by the Director of Client Services.
• Provide administrative support for Vocational Services programs and activities.
• Maintain accurate files, invoices, contracts, and organizational records.
• Coordinate transportation and vehicle-related logistics for vocational work sites.
• Serve as a backup resource for administrative support functions across departments.
• Assist with special projects, operational improvements, and agency initiatives.
• Promote positive working relationships with individuals served, coworkers, families, and community partners.
• Perform driving and local travel as required.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work collaboratively as part of a team.
• Commitment to upholding the rights and dignity of individuals with disabilities.
• Proficiency with standard office software and documentation practices.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Willingness to perform local travel and driving as part of job duties.