Service Operations Coordinator

Kimball Equipment Company; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

Kimball Equipment Company in Phoenix is seeking a Service Operations Coordinator to support our service department. The role involves managing service orders, facilitating communication between customers and technicians, and ensuring high-quality service delivery.

The ideal candidate will have strong customer service skills, attention to detail, and proficiency with Microsoft Office Suite. Join us in providing excellent service in the heavy equipment industry!

Qualifications

• Minimum 2 years of administrative or customer service experience, preferably in a relevant industry.
• Strong written and verbal communication abilities.
• Ability to manage service orders and maintain records.

Responsibilities

• Open, process, and close service work orders.
• Communicate with customers regarding service updates.
• Maintain accurate records of labor hours and service reports.
• Process invoices and warranty claims.
• Assist in ordering parts and coordinating logistics.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Associate degree

Tools

Microsoft Office Suite

ERP systems

Job description

Job Title: Service Operations Coordinator

Department: Service

Reports To: Operations Manager/General Manager

Location: Phoenix

Company: Kimball Equipment Company

About Us

Kimball Equipment Company is a leading provider of heavy equipment, parts, and services for the aggregate and mining industry. Established in 1946, we are a third-generation family-owned business with 13 locations across the western United States. We pride ourselves on our commitment to excellence, customer service, and our core values.

Position Summary

The Service Operations Coordinator is responsible for supporting the service department by managing administrative functions, coordinating service orders, and facilitating communication between customers, technicians, and internal departments. This role plays a key part in delivering a high-quality service experience to our customers through prompt, professional, and accurate communication and documentation.

Key Responsibilities

• Open, process, and close service work orders promptly and accurately.
• Communicate with customers regarding service status updates, job estimates, scheduling, and follow-ups.
• Collaborate with the service team, parts department, and Service Manager/General Manager to ensure timely completion of jobs.
• Maintain accurate records of labor hours, parts usage, and service reports.
• Process and submit invoices and warranty claims efficiently.
• Ensure a high level of customer satisfaction through timely and professional communication.
• Assist in ordering parts and coordinating logistics as needed for service jobs.
• Support the Management group with reporting, scheduling, and departmental goals.
• Maintain a customer-focused approach, handling issues with urgency, empathy, and attention to detail.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2+ years of administrative or customer service experience, preferably in a service, automotive, agricultural or heavy equipment industry.
• Strong customer service skills with a professional and courteous demeanor.
• Excellent written and verbal communication abilities.
• High attention to detail and strong organizational skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with ERP systems or service management software is a plus.
• Ability to multitask and prioritize in a fast-paced, team-oriented environment.
• Knowledge of heavy equipment, parts, or technical services is preferred.

Working Conditions

• Office environment with periodic exposure to the shop or yard.
• Frequent communication via phone and email with customers and technicians.
• Must be able to sit, stand, and use a computer for extended periods.